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Core responsibilitiesReceive service requests via phone, email, portal, and voicemail.
Create and update service tickets, customer records, schedules, notes, and status updates.
Schedule and dispatch technicians based on availability, skill set, location, urgency, parts, and customer commitments.
Monitor technicians, job progress, delays, and completed work.
Communicate schedule changes and delays with customers.
Coordinate with technicians, service management, purchasing, technical support, and office staff.
Review and close work orders and coordinate follow-up work.
Handle assigned emergency or after-hours calls.
Minimum requirementsHigh school diploma or equivalent.
At least 2 years of experience in one or more of:
DispatchSchedulingCustomer serviceService coordinationOffice operationsExperience using a CRM, work-order, dispatch, scheduling, or field-service management system.
Strong communication, organization, data entry, prioritization, and follow-up skills.
Ability to handle multiple technicians, customers, schedules, and changing priorities.
Comfortable using email, calendars, spreadsheets, and digital records.
Preferred experienceThe industry experience is preferred, not mandatory:
Fire alarm/fire protectionElectricalLow voltageHVACSecurityMechanicalConstructionFacilities serviceAlso preferred:
Emergency/on-call/after-hours dispatch experience.
Coordinating technician schedules, parts, service tickets, and follow-up work.
Now viewing: Service Dispatcher
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W3Global
Service Dispatcher
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Job Description
Service DispatcherLocation:
Bayside, NYSchedule:
Monday-Friday, 7:30 AM-5:00PMPay:
DOEAfter-hours:
Rotating emergency/after-hours coverage may be required.Core responsibilitiesReceive service requests via phone, email, portal, and voicemail.
Create and update service tickets, customer records, schedules, notes, and status updates.
Schedule and dispatch technicians based on availability, skill set, location, urgency, parts, and customer commitments.
Monitor technicians, job progress, delays, and completed work.
Communicate schedule changes and delays with customers.
Coordinate with technicians, service management, purchasing, technical support, and office staff.
Review and close work orders and coordinate follow-up work.
Handle assigned emergency or after-hours calls.
Minimum requirementsHigh school diploma or equivalent.
At least 2 years of experience in one or more of:
DispatchSchedulingCustomer serviceService coordinationOffice operationsExperience using a CRM, work-order, dispatch, scheduling, or field-service management system.
Strong communication, organization, data entry, prioritization, and follow-up skills.
Ability to handle multiple technicians, customers, schedules, and changing priorities.
Comfortable using email, calendars, spreadsheets, and digital records.
Preferred experienceThe industry experience is preferred, not mandatory:
Fire alarm/fire protectionElectricalLow voltageHVACSecurityMechanicalConstructionFacilities serviceAlso preferred:
Emergency/on-call/after-hours dispatch experience.
Coordinating technician schedules, parts, service tickets, and follow-up work.