Find & Apply For Dispatcher Jobs in Westlake, Ohio

About Fix It Appliance Service Fix It Appliance Service is a growing professional appliance repair company serving the Greater Cleveland area. We provide manufacturer-authorized warranty service as well as direct-to-consumer appliance repair. We are looking for a dependable, highly organized Operations & Dispatch Coordinator to help keep our technicians, customers, parts, and daily schedule running smoothly. This is not simply a receptionist position. This person will be an important part of our daily operations and should be someone who takes ownership, notices problems early, communicates clearly, and follows through. Responsibilities Manage and monitor the daily technician schedule Start each morning by reviewing the day's schedule and verifying that technicians are available and on schedule Identify technician delays, absences, scheduling conflicts, or other problems and communicate them immediately Answer incoming customer calls professionally Schedule and confirm service appointments Communicate delays, arrival updates, and schedule changes with customers Maintain accurate customer and job information in our dispatch system Support technicians with job information throughout the day Track ordered parts from order through arrival and job completion Coordinate return appointments when parts arrive Assist with manufacturer and warranty service claims and paperwork Maintain organized job records and documentation Review the following day's schedule before leaving to make sure appointments, technicians, and necessary information are ready Communicate important issues to management before they become larger problems Assist with other day-to-day office and operations responsibilities as needed What We're Looking For Dependable and punctual Highly organized and detail-oriented Professional and friendly with customers Strong phone and communication skills Comfortable using computers, email, spreadsheets, and online systems Able to manage multiple tasks and priorities Able to recognize when something doesn't look right and take action Comfortable asking questions and communicating problems Able to work independently after training Someone who takes ownership and follows through until a task is completed Appliance repair experience is not required . We will train the right person on our systems and industry. Previous experience in dispatching, scheduling, customer service, field service, HVAC, plumbing, electrical service, automotive service, logistics, warranty administration, or office coordination is helpful but not required. Schedule & Compensation Full-time, 40 hours per week Monday-Friday, 8:00 AM-4:30 PM 30-minute unpaid lunch In-person position in Westlake, Ohio $17-$20 per hour, based on experience and qualifications Six paid company holidays after 90 days of employment No weekends What Success Looks Like We are looking for someone who doesn't simply wait to be told what to do. If a technician is late, a customer hasn't been contacted, a part hasn't arrived, or something on the schedule doesn't look right, we want someone who notices it, communicates it, and helps solve the problem. If you are dependable, organized, enjoy helping customers, and take pride in keeping things running correctly, we'd like to hear from you. Fix It Appliance Service Fix It Better.

Pay:

$17.00 - $20.00 per hour Expected hours: 40.0 per week Application Question(s): It is 8:20 AM. A technician has an 8:00-10:00 AM customer appointment, but the technician has not arrived and you cannot immediately reach them. The customer calls asking when the technician will arrive. What would you do? Ability to

Commute:

Westlake, OH 44145 (Required)

Work Location:

In person