Find & Apply For Dispatcher Jobs in Bedford, Pennsylvania

POSITION SUMMARY

As a 911 Telecommunications Operator you will be working in a fast-paced environment. This includes taking calls on emergency and non-emergency telephone lines from the public, evaluating situations and dispatching the appropriate resources such as fire, medical services, or law enforcement, and utilizing a variety of software to accurately document information.

EXAMPLES OF WORK

(Illustrative Only)

• Answer emergency 911, seven-digit phone, and radio calls.
• Ability to dispatch fire, police, and/or EMS services, utilizing department standard operating procedures (SOPs).
• Operate telecommunications equipment and computer systems in accordance with regulations set forth by the FCC and other agencies.
• Completing dispatching reports, ensuring accuracy and following guidance set forth by SOPs.
• Conduct accurate data entry into various software during and after a call.
• Complete continuing education (CEU) requirements on a rolling basis as a requirement by regulatory agencies.
• Work with, and coordinate communications with a variety of agencies, including but not limited to: o Law Enforcement Agencies o Fire Departments o Rescue Services o State Agencies o Social Services
• Complete all of the following requirements, including but not limited to: o 16-hour Emergency Fire Dispatch class o 16-hour Emergency Medical Dispatch class o 16-hour Emergency Police Dispatch class o HazMat R&I o CLEAN certification o TDD/TTY operations o CPR o Emergency Telecommunicator/Dispatcher PEMA certification o

NIMS 100 & 700

o TERT Applicant may be required to do additional training and recertifications

REQUIRED QUALIFICATIONS

• Highschool diploma or GED
• Ability to type a minimum of 25 words per minute
• Prior experience in one of the following: o Dispatching, telecommunications, emergency services, customer service
• Ability to sit or stand for long periods of time
• Phone, computer, and customer service experience
• Able to effectively handle high-stress situations
• Ability to multitask and prioritize work responsibilities
• Open availability to shifts
• Knowledge of local geography

PREFERRED QUALIFICATIONS

• Associates degree
• One year experience in one of the following: o Dispatching, telecommunications, emergency services, customer service
• Prior experience working with Computer Aided Dispatching Systems (CAD)
• First Aid certifications, telecommunications/dispatching certifications, NIMS/ICS certifications This job description does not imply that these are the only duties to be performed.

Employees occupying this position will be required to follow any other-related instructions and to perform any other job related duties requested by the Board of Commissioners. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the employer.

Job Type:

Full-time Pay:

$16.50 per hour

Work Location:

In person