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Now viewing: Dispatcher / Planning Manager ***Trucking/Transportation experience required***
ST
Stokes Trucking
Dispatcher / Planning Manager ***Trucking/Transportation experience required***
Job Description
Route Planning & Driver Support Plan and coordinate efficient routes for timely pickups and deliveries using McLeod TMS. Dispatch drivers and monitor their progress using Samsara, iBright, and other tools. Serve as the primary point of contact for drivers and customers. Ensure drivers stay productive, supported, and on the move. Help manage fuel planning and optimize trip efficiency Daily Engagement & Communication Maintain clear, consistent, and professional communication with drivers. Coach, encourage, and provide daily support through check-ins and real-time updates. Monitor load progress and proactively resolve delays or disruptions. Operational & Customer Service Excellence Accurately enter and manage load information via phone, email, customer portals, or EDI. Track, trace, and follow up on loads to ensure a high level of customer satisfaction. Collaborate with team members to solve problems and identify process improvements. Prepare reports on delivery performance and operational trends. Maintenance & Time-Off Coordination Work with maintenance to schedule equipment repairs and service. Manage driver time-off requests and balance company needs with driver expectations. Compliance & Safety Leadership Uphold safety standards and ensure compliance with transportation regulations. Promote a culture of safe practices and ethical decision-making in all operations. Must have understanding of DOT hours of service, and plan trucks accordingly.