Find & Apply For Dispatcher Jobs in Gillette, Wyoming

About Professional Transportation, Inc.: Professional Transportation, Inc. (PTI) is a national leader in providing crew transportation services for the railroad industry. PTI partners with major rail carriers across the United States to safely and reliably transport railroad personnel so operations stay on schedule. The company is known for its strong safety culture, operational excellence, and commitment to dependable logistics support.

Location:

612 N US Hwy 14-16 Unit H, Gillette, WY 82716. This is an on-site position and is not eligible for remote work.

Compensation:

$45,000•$50,000 per year

Schedule:

12pm to 8pm•6 days a week

Benefits:

Medical, dental, and vision insurance Multiple supplemental benefit plan options Paid vacation, sick time, and additional PTO 401(k) retirement plan options On-the-job training Discounted cell phone plans with Verizon and AT&T Room for growth and advancement within the company Dispatch Operations Manager•

Position Summary:

Professional Transportation, Inc. is hiring a Dispatch Operations Manager / Transportation Manager / Fleet Operations Manager in Gilllette, Wyoming. This role is responsible for crew transportation logistics, dispatch operations, fleet management, and scheduling for railroad personnel. The manager coordinates drivers, monitors vehicle movements with GPS and transportation management systems, and ensures crews arrive safely and on time. The position requires strong logistics planning, problem-solving, and communication skills, along with the ability to manage multiple transportation demands in a fast-paced environment. Candidates with experience in railroad operations, dispatch coordination, or fleet management are highly encouraged to apply. This role operates on-site with 12-hour rotating shifts, including alternating weekends, and offers room for career growth within the company.

Key Responsibilities:

Transportation Dispatch & Coordination Oversee and coordinate crew transportation and logistics operations across the assigned territory. Ensure timely pickup and delivery of railroad personnel according to operational schedules. Monitor vehicle locations, fleet status, and trip progress using dispatch software and GPS tracking systems. Adjust routes, schedules, and trip assignments to prevent delays and optimize operational efficiency. Provide clear, precise instructions to drivers and operational staff via phone and electronic communication. Manage multiple transportation and dispatch operations simultaneously while maintaining high service quality. Track fleet movements, vehicle status, and crew schedules in a fast-paced logistics environment. Territory Management & Planning Maintain detailed knowledge of assigned territory, including railroad routes, crew schedules, and environmental conditions. Develop and implement transportation and logistics plans for time-sensitive crew movements and special operations. Allocate vehicles and drivers strategically to maximize fleet utilization and transportation efficiency. Communicate operational updates, route changes, and safety alerts with drivers and management. Safety, Compliance & Documentation Ensure compliance with company safety policies, federal regulations, and railroad transportation standards. Maintain accurate electronic records of dispatch operations, vehicle movements, trip assignments, and incidents. Document and report operational irregularities, safety concerns, or service interruptions. Monitor key performance metrics such as on-time delivery, crew satisfaction, and service reliability. Maintain composure and sound judgment during emergency situations or critical weather events. Problem Solving & Continuous Improvement Identify and resolve operational challenges in real time by evaluating transportation resources and logistics workflows. Recommend and implement process improvements to enhance fleet management, route efficiency, and service quality. Maintain strong organizational standards and accountability for operational results. Collaboration & Communication Communicate effectively with drivers, railroad personnel, customers, and internal operations teams. Coordinate with field operations and management to ensure aligned priorities and smooth execution of transportation logistics. Escalate critical issues appropriately while maintaining independent decision-making authority. Address conflicts professionally and provide actionable feedback when resolving operational challenges. Quality & Customer Service Deliver world-class customer service to internal and external stakeholders. Participate in the company's quality improvement initiatives to optimize operations and service delivery. Support and exemplify the organization's mission, values, and operational standards. Participate in ongoing professional development and training for transportation and logistics operations.

Qualifications:

Education High School Diploma or GED required. Experience Experience in logistics, transportation coordination, dispatch operations, or a related field Experience with crew transportation, railroad operations, or transportation logistics preferred Experience using transportation management systems, dispatch software, or GPS fleet tracking platforms preferred Experience with Lean processes or continuous improvement initiatives preferred Skills Strong communication skills Ability to provide clear instructions via phone and electronic communication Strong problem-solving and analytical skills Ability to multitask and prioritize competing demands Basic math and data tracking ability Ability to remain calm and decisive in high-pressure situations Valid driver's license required

EEOC Statement:

We are proud to be an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.