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0000 Facility - Intake Specialist
Job Description
Overview:
The Intake Specialist is responsible for the intake process at the facility. Liaises with remote admissions to team. Establishes professional rapport with client to ensure that they feel welcomed upon arrival. Supports client arrival process, including initial assessment process, searching the client's belongings/person for prohibited items, and orienting the client to the facility. Ensures required documentation/paperwork is completed and maintained.
Responsibilities:
ESSENTIAL FUNCTIONS
Liaise with client/family of potential admissions to address any questions, concerns, etc. Coordinate facility tours with clients and families who are potential admissions. Interface with remote admissions team and on-site clinical team for necessary approvals, plan for client arrival, including travel arrangements as applicable. Establishes professional rapport with client to ensure that they feel welcomed upon arrival. Supports arrival process including coordinating assessment/bed placement process, searches of client belongings/person for prohibited items. Orients client to the facility/milieu. Liaises with direct care/nursing/clinical team to ensure client is set-up with a treatment plan/schedule as needed. Ensures intake paperwork is completed in a timely fashion and documentation is maintained as required. May discuss client's financial responsibility and take payment as applicable. Provides exceptional customer service in line with Acadia Healthcare standards.
Qualifications:
STANDARD EXPECTATIONS
Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality. Communicate clearly and effectively to person(s) receiving services and their family members, guests and other members of the health care team. Develops constructive and cooperative working relationships with others and maintains them over time. Encourages and builds mutual trust, respect and cooperation among team members. Page 2 of 4 Intake Specialist (Specialty) 07/10/2023 Maintains regular and predictable attendance.
EDUCATION/EXPERIENCE/SKILL REQUIREMENTS
High-school diploma, GED, or equivalent. 1
•2 years of experience in a patient care environment in a substance use/behavioral health setting, is preferred. Must have excellent communication and customer service skills, and an ability to use required computer programs.
LICENSES/DESIGNATIONS/CERTIFICATIONS
De-escalation training, CPR and/or First-Aid certification as required by facility
COMPENSATION
Compensation for roles at
THE CAMP RECOVERY CENTER
varies depending on a wide array of factors including but not limited to the specific location, role, skill set, and level of experience. As required by local law, THE
CAMP RECOVERY CENTER
provides a reasonable hourly range of compensation for roles that may be hired in California as set forth below.
Role Location :
CALIFORNIA
Calculated Hourly Range for role
Intake Specialist:
State
•
California :
$24.00
•$27.00 per hour
DOE BENEFITS
The Camp Recovery Center provides a comprehensive package of benefits for our Intake Specialist
•full time only.
Current benefits include:
Competitive hourly rate Shift differential for overnight shifts Medical, dental, and vision insurance Acadia Healthcare 401(k) plan Excellent training program Complimentary AOD education to certify as a substance use disorder counselor Professional growth opportunity that is second to none in the industry.
SHIFT:
Shifts areSunday
•Thursday. Shifts are 8 hours and overtime eligible We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual's characteristics protected by applicable state, federal and local laws.
Benefits
- 401(k) Plans
- Health Insurance
- Dental Insurance
- Vision Insurance