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Facility Supervisor Novi Ice Arena

• 4.7 42400 Nick Lidstrom Drive, Novi, MI 48375 Part-time Job Summary The Facility Supervisor supports the day-to-day operations of the facility and serves as a key leadership figure in ensuring smooth execution of programs, customer service, staff coordination, and facility needs. Reporting directly to the General Manager, the Facility Supervisor acts as a liaison between front-line staff and management and helps deliver exceptional customer experience while upholding safety and operational standards. Responsibilities Oversee daily operations of the ice arena, including public skating, hockey, figure skating programs, and rentals Assist with the coordination of scheduling of ice time and communicate effectively with coaches, league organizers, and staff Monitor ice resurfacing schedules and communicate with operation staff to ensure ice quality Conduct facility walkthroughs to ensure cleanliness, safety, and readiness Assist with recruiting, hiring, training, and evaluating part-time and seasonal staff (e.g., front desk, skate guards, instructors) Schedule and supervise staff to ensure adequate coverage and performance across all shifts Provide on-the-job coaching and support to uphold customer service and operational standards Assist with payroll tracking Resolve customer complaints and issues in a professional and timely manner Support marketing and execution of special events, tournaments, and seasonal programs Help maintain relationships with local skating and hockey organizations, schools, and community partners Monitor cash handling procedures, including daily register reconciliation and POS oversight Assist with inventory control for concessions, skate rental, and/or pro shop Contribute to budgeting, planning, and goal setting with senior management Qualifications Professional appearance Strong communication and interpersonal skills Proven experience in the management of recreational facilities, preferably ice arenas Comfortable use of computers, phones, and office equipment Ability to multitask, stay organized, and remain calm in busy or challenging situations Flexible availability, including evenings, weekends, and holidays Interest or experience in ice sports (hockey, figure skating) is a plus Previous experience as a competitive ice hockey player is desirable Why You Want to Join Our Team Collaborative and supportive Opportunities to grow and learn new tools and systems Key member of a fast paced and fun environment We are FUN!