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Manager - Dog Boarding & Daycare Facility Baxters K9 Complex - 2.0 Saint Peters, MO Job Details Full-time $18 - $22 an hour 23 hours ago Qualifications Managing pet care teams Staff supervision Preparation of internal financial performance reports Inventory management Team leadership Staff scheduling Animal behavior Team scheduling Team development Hiring Managing budgets in a finance role Team training Recruiting Leading team collaboration initiatives Cleaning Financial performance measurement Business operations Staffing management General management Organizational budget management Full Job Description The Role Baxter's K9 Complex is looking for an experienced Manager to run our dog boarding, daycare, training and grooming facility in St. Peters. This role requires prior management experience in the pet care industry. You'll report directly to the owner and be responsible for the whole business: staff, operations, client experience, the facility and financial performance. Responsibilities Leadership & Staff Lead all departments: boarding, daycare, enrichment, training, grooming and front desk Hire, train, schedule, supervise and develop all staff Run performance reviews, coach and handle staffing issues Build a positive, accountable team culture focused on safety and quality care Operations Oversee all daily operations and make sure every service runs smoothly Set and enforce policies and procedures for safe handling, temperament evaluations and group-play placements, including for intact dogs Keep the facility clean, safe, well maintained and compliant with health, safety and licensing requirements Manage maintenance, repairs, vendors, supplies and inventory Financial & Business Performance Manage budgets, labor costs and expenses Track revenue, occupancy and key business numbers, and report results to the owner Find ways to increase revenue, use capacity well and improve profitability Help set pricing, service packages and promotions Clients & Growth Own the client experience, from reservations and communication to resolving concerns and following up on incidents Lead marketing, community outreach and client retention efforts Build Baxter's reputation as the trusted choice for dog care in the area Requirements [3+] years of management experience in a dog boarding, daycare, kennel or veterinary facility (required) Proven experience leading a team: hiring, training, scheduling and supervising staff Experience managing group play, temperament evaluations and dogs of all sizes and temperaments A strong understanding of canine behavior, body language and group-play dynamics Business sense, with experience handling budgets, labor costs and financial reports Excellent leadership, communication and customer service skills Organized, dependable and calm under pressure Able to lift [50] lbs and stand or walk for long periods Available for weekends, holidays and emergencies as needed Nice to Have General manager or multi-department experience at a pet care facility Experience with intact dogs in a group setting Experience with kennel or booking software and QuickBooks Pet CPR/First Aid certification Dog training or behavior background

Pay:

$18.00 - $22.00 per hour

Experience:

Petcare Management:

2 years (Preferred)

Work Location:

In person