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Facilities Manager
Mandan, ND

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MetroPlains Management

Regional Facilities Manager

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Job Description

Opportunity We are seeking an experienced Regional Facilities Manager to provide leadership and oversight for day-to-day maintenance operations across assigned residential and commercial properties. Reporting directly to the VP of Maintenance, this role partners with property management teams to lead maintenance staff, establish priorities, monitor performance, uphold safety and quality standards, and support the effective stewardship of buildings and grounds. Summary of Essential Duties and Responsibilities Lead regional maintenance operations by organizing work, establishing priorities, assigning resources, and ensuring timely completion of service requests, preventive maintenance, and property improvement projects. Set clear performance expectations for Maintenance Technicians, and other assigned team members; provide work direction, coaching, and follow-through to support consistent results. Monitor the quality, professionalism, and cleanliness of work completed across assigned properties, including heating, plumbing, electrical, appliances, carpentry, flooring, and general repairs. Partner with property management teams and the VP of Maintenance to assess maintenance needs, resolve operational issues, and align regional priorities with company goals. Ensure maintenance practices reflect MetroPlains Management's culture, policies, procedures, and five core values. Promote a strong safety culture by verifying that required safety equipment is available and used correctly and by addressing unsafe practices promptly. Evaluate repair-versus-replacement decisions, identify recurring issues, and recommend cost-effective solutions that improve property performance. Provide ongoing input for operating and capital budgets, property improvements, staffing needs, and resource allocation; participate in site and planning meetings as needed. Conduct regular property reviews to ensure buildings and grounds are safe, attractive, and well maintained, and coordinate corrective action when standards are not met. Develop team capability through training, mentoring, and hands-on support for complex maintenance tasks; identify skill gaps and encourage ongoing professional development. Support hiring, onboarding, performance feedback, and performance appraisals for maintenance personnel in collaboration with Maintenance Directors and the VP of Maintenance. Track operational priorities and communicate progress, risks, staffing concerns, and significant maintenance issues to leadership and property teams. Lead special projects and regional initiatives, including projects that require coordination across multiple sites or departments. Travel to assigned properties and other locations as required to provide visible leadership and operational support. Model a positive, solutions-oriented approach and foster accountability, collaboration, and continuous improvement. Perform other duties as assigned. Other Duties and Responsibilities Must have own hand tools, a valid driver's license, vehicle, and vehicle insurance. Must be willing to learn and utilize electronic work systems. Normal work hours are 8:00 AM to 5:00 PM Monday through Friday, although actual hours vary by location. May be required to work extended hours and weekends when needed. The job responsibilities are not all-inclusive but indicate the types of activities normally performed by the position. Responsibilities may be revised, and other responsibilities may be assigned. Education & Experience Associate degree or equivalent education with three to four years of related maintenance experience and/or training preferred; a combination of relevant work experience and education is required. Demonstrated experience leading maintenance employees, coordinating work across multiple properties, and holding teams accountable for safety, quality, responsiveness, and completion. Ability to establish priorities, delegate effectively, manage competing demands, and make sound repair, replacement, staffing, and resource decisions. Experience coaching employees, providing constructive feedback, supporting performance management, and building a collaborative team culture. Proof of any current certifications or licenses in one or more of the following areas:
HVAC, EPA
Universal, Boiler License, and/or Pool Certification. Ability to provide technical training and on-site support to maintenance team members. Demonstrated commitment to MetroPlains Management maintenance procedures, policies, and service standards. Strong interpersonal, written, and verbal communication skills, with the ability to build effective relationships with employees, property teams, vendors, residents, and leadership. Well organized, self-directed, and able to use sound judgment while working independently and as part of a team. Strong customer service and problem-solving skills are highly desirable. Work Environment While performing the duties of this job, the employee will be required to work outside and will be exposed to cold, rain, wind, and other weather conditions customary to their location. Responsible for always acting in a safe manner and ensuring that other employees do not put themselves or others at risk; working safely is a condition of employment. The noise level in the work environment is usually moderate. Physical Demands Must be able to lift 20 to 50 pounds on a regular basis; on occasion will lift up to 100 pounds. Will use near vision at 20 inches or less to far vision of 20 feet or more; as well as depth perception to judge distance and spatial relationships. Must be able to shovel and remove snow where geographically applicable. Requires walking through buildings and exterior grounds daily. Must be able to bend, stretch, stoop, lift and reach on a frequent basis. Will involve expressing or exchanging ideas by means of the spoken word. Total Compensation Your total compensation package includes your base salary, training and development programs, career growth opportunities, community volunteer opportunities, and comprehensive benefits package. Full-time employees are eligible for medical, dental, vision, life & disability, critical illness & accident insurance, PTO, 12 paid holidays, 401(K) with a company match, health savings accounts, employee recognition and much more! All job offers are contingent upon successful completion of background verification. MetroPlains is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status or any other characteristic protected by law.

Benefits

  • Paid Time Off (PTO)
  • 401(k) Plans
  • Professional Development
  • Health Insurance