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Community Living Residential Director- Whitehouse, Pemberville, Ohio Bittersweet Farms, a world-renowned leader in serving individuals with autism, seeks a dedicated, experienced Residential Program Director to lead our Community Living Program at our Whitehouse and Pemberville locations. This leadership role oversees residential operations, ensures exceptional participant outcomes, supervises and develops staff, maintains compliance with county and state regulations, and manages funding systems and reporting requirements. The Residential Program Director plays a critical role in supporting Bittersweet's mission while fostering a positive, person-centered culture for participants and employees alike.

Responsibilities:

Program Leadership & Participant Support Ensure services and supports outlined in Individual Support Plans (ISPs) are delivered consistently, effectively, and as prescribed. Ensure staff implement all Individual Support Plans, Behavioral Support Plans, and other participant-specific programming. Proactively identify and eliminate barriers to quality services while promoting operational efficiency. Work with staff as needed to meet participant needs and provide direct support. Maintain positive relationships with participants' families, guardians, county boards, and community partners Oversee the admissions review process for Community Living participants Team Leadership & Staff Development Lead, mentor, coach, and develop managers, program leaders, and Direct Support Professionals. Conduct regular one-on-one meetings with direct reports and support ongoing professional development. Oversee hiring, onboarding, performance management, disciplinary actions, investigations, and termination processes. Facilitate hands-on training, support, feedback, and supervision throughout the program. Foster a positive, collaborative work environment aligned with Bittersweet's Core Values. Collaborate with staffing managers to complete schedules and meet staffing needs. Provide leadership presence across shifts, including on-call responsibilities. Operations, Compliance & Financial Management Manage county and state reporting requirements, including Monthly Rate Calculators (MRCs) and Electronic Visit Verification (EVV) documentation. Monitor program budgets, revenues, and expenses to ensure fiscal responsibility Assist the Finance Department with funding discrepancies and county-level billing issues. Maintain current knowledge of Ohio Department of Developmental Disabilities (DODD), Medicaid, CMS, and other applicable regulations. Ensure compliance with all organizational policies, procedures, and regulatory requirements. Support incident management, investigations, and reporting, including Major Unusual Incidents (MUIs).

Qualifications:

Education & Experience Bachelor's Degree required; master's degree preferred. Equivalent combination of education and relevant experience may be considered. Minimum of 3-5 years of leadership or supervisory experience. Experience working with individuals with autism and/or developmental disabilities required. Understanding of state and federal funding systems, regulatory requirements, and service delivery models required. Skills Strong leadership, coaching, and supervisory abilities. Excellent organizational, analytical, and problem-solving skills. Exceptional written and verbal communication skills. Ability to manage multiple priorities in a fast-paced environment. Strong conflict resolution and decision-making skills. Ability to lead teams through change while maintaining a positive culture. High degree of professionalism, integrity, and confidentiality. Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, Teams, and SharePoint Additional Requirements Valid driver's license, reliable transportation, and eligibility for coverage under Bittersweet's vehicle insurance policy. Flexibility to meet operational needs, including evenings, weekends, and on-call responsibilities.