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POSITION TITLE

Patient Care Manager, Nursing Facility Team

REPORTS TO

Director of IDT Excellence FLSA:

Exempt Position Scope:

The Patient Care Manager of the Nursing Facility Team, under the direction of the Director of IDT Excellence, coordinates patient care provided by the Interdisciplinary Team. Provides supervision of team members. Collaborates with Director of IDT Excellence to build and maintain relationships with nursing and assisted living facilities. Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. I. Essential Functions/Performance Factors Coordinates daily operations of the team. Oversee assessment and disposition of new referrals and care assignments. Coordinate care of all hospice patients. Ensure that On-Call Nurse receives information regarding pertinent patient changes. Make weekly visit schedules for team members, monthly RN On-Call Schedule, and coordinate vacation and time-off requests. Ensures that Hospital patients are seen as per Valley Hospice policy. Order agency medical supplies. Approve payment of hospital, physician, DME and ambulance bills. Medications/Procare Ensure that Valley Hospice is in compliance with OSHA Regulations regarding infection control, bloodborne pathogens, and hazardous communications. Assists in development, planning and implementation of team functions. Participate in planning of team in-services. Assist in the bi-annual review of agency policies. Assist in the development and implementation of new policies or procedures, as indicated. Regularly review patient charts to ensure team compliance with regulations. Assist in the development of yearly team goals. Keep Director of Education & Mission Services aware of activities related to IDT. Maintain current knowledge regarding regulations related to the IDT, including CHAP, Medicare, and state licensure. Act as a resource to the Interdisciplinary Team regarding complex clinical issues. Demonstrate financial accountability related to staffing and budgetary items related to patient care team budget. Coordinates Interdisciplinary Team meetings to develop the care plan for each patient/family unit. Participate in planning of team in-services. Obtain appropriate signatures in Interdisciplinary Team minutes and on care plans. Ensure that all Plans of care are signed by Medical Director and Attending Physician. Ensure that Interdisciplinary Team minutes are completed appropriately. Ensure that team process in adequately followed to facilitate care planning. Assist with other site Patient Care Managers in the development of weekly team meeting agenda. Regularly attend weekly IDT meetings. Supervises members of the Interdisciplinary Team. Participate in planning of team in-services. Ensure adequate team staff to meet patient needs. Recruit, interview, and hire new team members, as necessary. Complete 90 day, introductory and yearly evaluation of all Team members. Schedules and communicates 6 month EAP visit with new employees. Approve team members' payroll, mileage reports and expense reports. Ensure all Team members compliance with Valley Hospice policies and procedures. Appropriately coach or counsel employees and document all actions. Makes at least one (1) supervisory visit per year with each Hospice Aide and one supervisory visit with each RN on the team. Ensure that other team members receive a supervisory visit. Encourages staff development. Follows personnel policies closely. Maintains high staff productivity. Completes competency/supervisory visits and/or performance evaluations on time.

• Participate in the development of in-services and other educational offerings for Nursing Facilities and Assisted Living Facilities in conjunction with the Director of Education & Mission Services and Access Team PCM, resulting in high quality end of life care and highest possible patient outcomes. o Provides in-services for Nursing Facilities and Assisted Living Facilities as appropriate .
• Utilizes a scheduled call rotation to actively engage Nursing Facility and Assisted Living Facility professionals, assisting them in identifying the value of hospice utilization in their facilities, resulting in the development and continued improvement of best practices at end of life and strong collaborative partnerships.

o Work with Director of IDT Excellence to determine key Nursing Facilities and frequency of calls on Nursing Facility and Assisted Living Facility professionals. o Work with Director of IDT Excellence to develop and execute ethical and effective strategies, at the PCM and Nursing Facility Team level, to foster strong Nursing Facility andAssisted Living Facilitypartnerships.

• Identifies, profiles, and networks with key Nursing Facility professionals to maintain existing relationships and build new relationships, resulting in an expected increase in Valley Hospice nursing facility and Assisted Living Facilities utilization/penetration.

o Review reports with Director of Education & Mission Services from Valley Hospice data base, from key Nursing Facilities and Assisted Living Facilities. o Work with Director of Education & Mission Services to set specific referral and census goals for each contracted Nursing Facility and Assisted Living Facility. o Work with Director of Education & Mission Services to develop and execute ethical and effective strategies, at the PCM and team level, for meeting referral and census goals. o Participates in Nursing Facility sponsored events as indicated. Meets Attendance requirements. o Attends scheduled leadership meetings. o Attends joint staff meetings. o Within guidelines of attendance policy in regard to "report offs". o Follow meeting agreement guidelines. o Attends Leadership Development Institutes. o Attends Manager Leadership conferences as requested. Participates in performance improvement activities. Participates in other agency activities as assigned or as indicated. Participates in agency committees. Participates in agency sponsored events, as appropriate. Attend management meeting and support group sessions. Participate in overall agency planning and development. Participate in monthly manager on-call schedule. Participate in other agency activities as assigned or indicated. II. Values Ownership T

• eamwork
• Support and encourage my teammates throughout the organization.
• Provide positive, constructive feedback.
• Consistently "manage up" co-workers.
• Celebrate success
• look for the good and share it.
• Be a role model.
• Communicate with respect and professionalism to create a safe environment in which open dialogue can take place. I
• ntegrity
• Be reliable, allowing others to place their trust in me.
• Do the right thing even when no one is watching.
• Respect all individuals through acknowledgment, acceptance, and courtesy.
• Walk my talk.
• Refrain from gossip. P
• erformance
• Be flexible and willing to adapt to change.
• Be knowledgeable about my job responsibilities and the organization.
• Seek self-development-Utilize tools that are provided to grow personally and professionally.
• Take responsibility for my actions; be willing to take both credit and critique. Conduct myself as a professional at all times by performing my job competently and ethically (i.e, maintaining confidentiality, maintaining boundaries, making eye contact, dressing professionally, using professional demeanor).
• Recognize I am a reflection of Valley Hospice.
• Be on time.
• Set and achieve goals. S
• piritual
• Recognize the spirituality inherent in each individual without judgement
• Be open and respectful to each individual's spiritual beliefs
• Meet patients and families where they are and don't project your spiritual beliefs on others
• Be attentive to your own spiritual needs, as you perceive them
• Live your spirituality in acts of compassion and service in the workplace
• Build one another up and encourage your coworkers in times of distress, personal crisis, and spiritual need M
• ission Focused
• Recognize the value of each person and accept that value without judgment.
• Be good stewards of time, money and all resources entrusted to me.
• Offer hope, compassion and empathy to coworkers and those we serve.
• Know our mission and apply it to my work every day. E
• ngagement
• Focus my physical, emotional, and spiritual energy in order to fulfill our mission.
• Take pride and ownership in my performance each day.
• Build professional relationships
• Inspire and Motivate others.
• Consistently 'manage up' Valley Hospice.
• Appreciate the efforts of others.
• Support the communities in which I serve.

Supervisor Responsibilities:

Home Team RNs, SWs, Chaplains, Bereavement Counselors and PCAs Education and Work Experience:

Minimum of two years registered nursing experience; home health, medical surgical or hospice nursing preferred. Graduate of an accredited school of nursing; BSN preferred Evidence of clinical experience and skills necessary to perform job Exhibits excellent communication skills

Certifications and Licenses:

RN, WV and OH Certified Hospice & Palliative Care Nurse (CHPN) after two years of hospice experience Current driver's license, automobile insurance, and reliable transportation

Confidentiality:

The Patient Care Manager must carry out responsibilities in an ethical, professional and confidential manner.

PHYSICAL DEMANDS

Physical Demands Lift/Carry Stand O (Frequently) Walk O (Frequently) Sit C (Constantly) Handling / Typing F (Frequently) Reach Outward O (Occasionally) Reach Above Shoulder O (Occasionally) Climb O (Occasionally) Crawl O (Not Applicable) Squat or Kneel O (Not Applicable) Bend O (Not Applicable) 10 lbs or less O (Occasionally) 11-20 lbs O (Occasionally) 21-50 lbs O (Occasionally) 51-100 lbs O (Occasionally) Over 100 lbs N (Not Applicable) Push/Pull 12 lbs or less O (Occasionally) 13-25 lbs O (Occasionally) 26-40 lbs O (Occasionally) 41-100 lbs N (Not Applicable) N (Not Applicable) Activity is not applicable to this occupation. O (Occasionally) Occupation requires this activity up to 33% of the time (0

• 2.5+ hrs/day) F (Frequently) Occupation requires this activity from 33%
• 66% of the time (2.5
• 5.

5+ hrs/day) C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day) Other Physical Requirements Sense of Sound (able to hear normal conversation) Sense of Touch Sense of Sight

WORK ENVIRONMENT

While performing the duties of this job, the employee frequently is exposed to outside weather conditions when traveling between sites. Patients' home environments are variable with regard to heat, noise, air circulation and conditioning, space, cleanliness, accessibility and all other environmental factors. Inpatient and skilled nursing facility environments are standardized. Office environment in a controlled atmosphere building.

Job Type:

Full-time Pay:

$85,000.00

• $95,000.

00 per year

Benefits:

403(b) Dental insurance Disability insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Referral program Tuition reimbursement Vision insurance

Experience:

Nursing:

4 years (Preferred)

License/Certification:

RN License (Required) Ability to

Commute:

Wheeling, WV 26003 (Required)

Work Location:

In person