General Manager
- Swim School 5 Cities Swim School
- 3.5 Arroyo Grande, CA Job Details Full-time $73,000
- $85,000 a year 2 days ago Benefits Health insurance Dental insurance Paid time off Qualifications Customer communication Customer retention Interpersonal skills Coaching In-person customer service Performance feedback (performance evaluation method) Team development Swimming Leading team collaboration initiatives Lifeguard experience General management Full Job Description General Manager
- Swim School 5 Cities Swim School | Arroyo Grande, CA |
Full-Time Compensation:
$73,000
- 85,000+ annually | Salaried, Exempt Build the Team.
Set the Standard. Drive Results. Are you a leader who can motivate people, bring out their best, and hold them accountable to high standards? 5 Cities Swim School is looking for a confident, driven General Manager to lead our Arroyo Grande location. This is an opportunity to take real ownership of a business operation—not simply keep it running. The General Manager is accountable for the location's people, performance, growth, customer experience, instructional quality, safety, and overall results. We're looking for someone who creates an upbeat, high-performing environment where people enjoy coming to work, know what's expected of them, are recognized when they perform, and are held accountable when they don't. What You'll Own Lead, motivate, and develop the team , creating a culture of positive energy, high expectations, accountability, and results. Drive performance. Set expectations, monitor results, coach for improvement, recognize strong performers, and address underperformance directly. Lead and develop the Assistant Manager, Aquatics Manager, and Office Manager, giving them clear ownership and holding them accountable for results. Drive enrollment growth and swimmer retention through strong execution and an exceptional family experience. Use KPIs and performance metrics to identify gaps, solve problems, and improve results. Oversee staffing, scheduling, and payroll efficiency. Maintain expert knowledge of the swim curriculum and ensure consistent lesson quality, swimmer progression, and instructional standards. Teach 1-2 swim instruction shifts per week to stay connected to instructors, swimmers, families, and lesson quality. Recruit, onboard, coach, and develop employees while building a strong leadership pipeline. Build strong relationships with families and confidently resolve escalated concerns. Anticipate problems and opportunities and take action rather than waiting for direction. Improve systems and processes so the organization can execute consistently without requiring you to personally manage every task. Maintain high standards for safety, certifications, training, and company requirements. Partner with ownership on growth opportunities and continuous improvement. Who Will Thrive Here We're looking for a leader who wants to build, improve, lead, and achieve. Motivating but accountable. You encourage people, recognize success, and create positive energy—but you're equally comfortable having direct conversations when expectations aren't being met. Confident and decisive. You take ownership, make decisions, and accept responsibility for the outcome without needing someone looking over your shoulder. Performance-driven. You set goals, measure results, identify gaps, and push yourself and your team to continually improve. A developer of people. You enjoy coaching employees, celebrating wins, and helping talented people take on greater responsibility. Proactive and adaptable. You anticipate what's coming, move quickly, and handle changing priorities and unexpected challenges without losing momentum. Direct and practical. You communicate expectations clearly, use data to understand performance, and address problems rather than allowing them to linger. Comfortable delegating. You build capable managers, give people ownership, and hold them accountable instead of trying to do everything yourself. What We're Looking For Required 3-5 years of operations, service, retail, recreation, fitness, aquatics, or comparable management experience Demonstrated success leading teams and improving employee performance Experience coaching employees and holding people accountable Strong leadership, communication, and problem-solving skills Confidence making decisions independently Ability to manage multiple priorities in a fast-moving environment Experience using KPIs or performance metrics to drive results Passion for customer service, leadership, and youth development Ability to work 40 hours per week, five days per week Availability until 7:00 p.m. on weekdays and at least one weekend day per week Ability to obtain and maintain required lifeguard and company certifications Preferred Aquatics, swim school, recreation, fitness, or hospitality leadership experience Experience developing managers and future leaders Background in swim instruction, lifeguarding, or aquatic operations Experience managing payroll budgets and labor planning Multi-department or multi-unit leadership experience This Isn't a Desk Job The General Manager is a visible, hands-on leader who moves between the office, pool deck, employees, swimmers, and families throughout the day. You'll spend significant time observing performance, coaching employees, solving problems, communicating expectations, and interacting with families. You must be comfortable working in an indoor aquatic environment, lifting up to 50 pounds, and responding quickly when situations require leadership. The Opportunity We're not looking for someone to simply manage a schedule or maintain the status quo. We're looking for someone who can build a team, develop future leaders, improve performance, and drive the business forward.
The goal is straightforward:
create an environment that is positive without becoming complacent, holds a high standard, and accountable while still being a place where great people want to work. Benefits Full-time employees are eligible for: Paid time off (PTO) Healthcare coverage Dental coverage
Pay:
$73,000.00
00 per year
Benefits:
Dental insurance Health insurance Paid time off
Work Location:
In person
