Find & Apply For General Manager Jobs in Carol Stream, Illinois

About Us:

U-Stor-It is one of the top self-storage companies in the U.S., dedicated to providing best-in-class storage solutions with exceptional customer service. With a strong reputation for quality, security, and convenience, we are seeking a motivated Assistant Manager to help drive our continued success.

Job Summary:

The Assistant Manager plays a key role in supporting the daily operations of our storage facility by completing sales and rentals, facility maintenance, and operational tasks while ensuring a positive experience for our tenants. Under the guidance of the District Manager and Store Manager, this role is responsible for delivering operational excellence by completing lease agreements and providing outstanding customer service. The ideal candidate will be energetic, professional, and organized with a valid driver's license.

Key Responsibilities:

Sales & Customer Service

• Provides exceptional customer service and converts inquiries into rentals
• Takes customers on facility tours and recommends appropriate unit based on needs
• Explain lease terms, process rental agreements, collect payments, and offer insurance
• Communicate facility rules and resolve customer service issues as they arise
• Promote and sell merchandise including moving supplies, packing materials and locks
• Assist customers with truck rentals (select locations) Office & Facility Operations
• Manage collections, issue past-due notices, and follow up on delinquent accounts
• Maintain auction files and handle the lien process in compliance with state laws Process lease terminations
• Complete daily walkthroughs, site inspections, and lock checks
• Oversee gate access control and surveillance cameras to maintain a safe environment
• Maintain tenant files and prepare & deliver bank deposits
• Ensure the facility maintains high curb appeal: clean vacated units, sweep & mop hallways, wipe down doors, and perform upkeep both inside and outside of the facility Qualifications & Experience
• Current, valid driver's license with access to a reliable personal vehicle required
• Previous experience in retail, sales, customer service, or property management preferred
• Strong communication and interpersonal skills with ability to handle conflict resolution
• Detail orientated with strong problem-solving skills and attention to detail
• Proficiency in basic computer applications (Microsoft Office)
• Ability to work independently and as part of a team
• Availability to work overtime, weekends and some holidays as needed

Physical Requirements:

• Ability to walk in/around facility for extended periods of time, often working in outdoor environments in varying weather conditions
• Ability to lift and carry items up to 35 lbs. unassisted and up to 50 lbs. with assistance
• Ability to climb and safely use a ladder to address height-restricted issues
• Perform cleaning and daily maintenance tasks: sweeping, mopping, cleaning unit doors, walls, restrooms, and countertops
• Repetitive bending, kneeling, reaching, and stooping
• Ability to drive a personal vehicle as needed for job-related tasks Why Join U-Stor-It?
• Competitive pay with discretionary bonus opportunities

Excellent Work/Life Balance:

shifts ending at 6pm

• Employee discounts on storage units

Paid Time Off:

Vacation, Sick & Paid Holidays

• Health Insurance Benefits with

Company Contributions:

Medical, Dental, and Vision

• Company-provided Life insurance and Long-Term Disability insurance
• 401k Retirement Plan with Company Match
• Annual merit-based increases

Job Type:

Full-time Pay:

$18.00 - $19.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Retirement plan Vision insurance Application Question(s): Are you able to work weekends?

Experience:

Customer service: 2 years (Required)

Sales:

1 year (Preferred) Ability to

Commute:

Carol Stream, IL 60188 (Required)

Work Location:

In person