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Franchise Operations Management Trainee Settle Healthcare LLC d/b/a Visiting Angels Plainfield Plainfield, IL Job Details Full-time From $45,000 a year 1 hour ago Benefits Paid holidays 401(k) Paid time off 401(k) matching Opportunities for advancement Qualifications Business Management AI tools proficiency Driver's License Bachelor's degree Communications Business Administration Business Full Job Description About the Role Are you a recent college graduate with big career ambitions in business management, healthcare administration, marketing, or human resources? Visiting Angels Plainfield is seeking a high-energy, tech-savvy Franchise Operations Management Trainee to join our fast-growing, multi-million-dollar home care agency. This is not a traditional paper-pushing desk job. This rotational, fast-track management program gives you 360-degree operational fluency across the three pillars of a modern, tech-enabled healthcare franchise: Frontline Care Delivery, Logistics & Scheduling, and HR/Talent Acquisition . We use a cutting-edge AI software stack (Classet AI, Phoebe AI, AxisCare, and Sensi AI) to streamline operations. You will learn how to run, scale, and optimize a high-volume business from the ground up. The 6-Month Cross-Training R otations. To manage or recruit for an elite workforce, you must first understand the frontline. You will complete three 2-month rotations during your initial 6 months: Rotation 1: Frontline Care Delivery & Field Quality (Months 1-2) Work directly in the field alongside our caregivers to deliver personalized care, master transfer mechanics, and conduct field quality checks. Build instant credibility and deep empathy for the workforce you will eventually manage. Rotation 2: Service Coordination & Board Logistics (Months 3-4) Manage active client care schedules using AxisCare Intelligence and Phoebe AI. Oversee real-time shift matching, drive-time optimization, and electronic visit verification (EVV) compliance. Participate in executive on-call phone rotation ($250/wk stipend). Rotation 3: Caregiver HR, Recruitment & Onboarding (Months 5-6) Drive top-of-funnel talent acquisition using Classet AI and digital job boards. Conduct candidate interviews and manage 100% paperless onboarding compliance (background checks, drug screening, direct deposit). Enforce a strict 1.5 caregiver-to-client growth ratio to support expanding demand. Post-Graduation Career Tracks ($52,000/year Base) Upon graduating from the 6-month rotational program, your salary automatically increases to $52,000/year , and you will be permanently placed into one of four specialized management seats based on your demonstrated strengths and agency growth:

Service Coordination Lead:

Ownership of active care scheduling, EVV compliance, and margin controls.

Caregiver Recruitment & Retention Specialist:

Ownership of talent acquisition, applicant pipelines, and employee retention.

Client Care Manager:

Relationship management, initial client assessments, and sales conversion.

Field Trainer & Quality Assurance Coordinator:

On-site client reassessments, caregiver field mentorship, and safety compliance. Key Responsibilities & Core Functions Answer incoming office lines with uniform corporate professionalism and manage inbound client leads within 15 minutes. Maintain professional, empathetic communication with clients, families, and healthcare partners. Maintain 100% double-lock HIPAA confidentiality and compliance. Bring a "find a way to win" operational mindset to daily problem-solving.

Qualifications & Skills Needed Education:

Bachelor's Degree in Business, Communications, Human Resources, Healthcare Administration, Marketing, or a related field preferred (or equivalent leadership experience). Recent college graduates are strongly encouraged to apply !

Tech Literacy:

High technological agility—ability to rapidly learn multi-platform AI tools, CRM databases, and mobile applications.

Core Traits:

High emotional intelligence, outstanding communication skills, strong organizational discipline under fast-paced operational pressure, and a passion for leadership.

Compliance & Physical:

Valid driver's license, reliable personal vehicle, and active auto insurance. Must pass a background check and drug screen, and be physically able to lift up to 50 lbs during field caregiving rotation.

Benefits & Compensation Starting Salary:

$45,000.00/year during 6-month rotation.

Promotional Step-Up:

$52,000.00/year at Month 6 milestone. On-call rotation stipends ($250/wk on-call). Paid Time Off (PTO) and holidays. Rapid career advancement opportunities in a thriving essential healthcare industry

Pay:

From $45,000.00 per year

Benefits:

401(k) 401(k) matching Paid time off

Work Location:

In person