Find & Apply For Logistician / Supply Chain Specialist Jobs in Franklin, Massachusetts

Location:

Franklin, MA NOT FL Job Type:

Full-Time | Onsite -

Temp-to-Hire Pay:

$20-$26/hour (based on experience) Seeking a detail-oriented RMA Coordinator to serve as the primary point of contact for managing customer return requests from initial intake through final resolution. Coordinate customer communications, vendor interactions, order processing, and logistics to ensure return cases are resolved accurately and efficiently. Responsibilities Customer Returns & Communication Process incoming Return Material Authorization (RMA) requests. Serve as the primary point of contact for customers throughout the return process. Evaluate return requests based on warranty status, reason for return, and financial considerations. Communicate repair estimates, pricing, and available resolution options. Obtain customer approvals and coordinate next steps. Order Processing & Vendor Coordination Create and maintain Repair Sales Orders, Replacement Sales Orders, Return Authorizations, and Purchase Orders within the ERP system. Contact vendors to obtain RMA numbers and warranty determinations. Process vendor return authorizations and repair purchase orders. Track open return cases and proactively follow up to ensure timely resolution. Warehouse & Logistics Coordination Coordinate with the warehouse team regarding receipt, disposition, and shipment of returned materials. Provide clear shipping instructions and disposition decisions. Ensure returned products are processed accurately and efficiently. Billing & Quality Support Partner with the Accounting team to ensure credits, invoices, and vendor payments are processed accurately. Maintain detailed documentation to support quality reporting and trend analysis. Assist with continuous improvement by documenting return activity and corrective actions. Qualifications High school diploma required; Associate degree preferred. 1-3+ years of experience in customer service, order processing, purchasing, logistics, or supply chain coordination. Experience with NetSuite or another ERP system strongly preferred. Strong organizational and multitasking skills. Excellent written and verbal communication skills. High attention to detail and problem-solving ability. Proficiency with Microsoft Office, including Outlook, Word, and Excel. Ability to work effectively with customers, vendors, warehouse personnel, accounting, and quality teams. Preferred Experience Return Material Authorization (RMA) processing Vendor and supplier communication Order management and purchasing Logistics or warehouse coordination ERP systems (NetSuite preferred) Manufacturing, distribution, or industrial customer service #IND3