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Customer Service Specialist | Logistics 3PL Magnum Transportation (ND)

• 3.4 Fargo, ND Job Details Full-time $20
• $24 an hour 1 day ago Benefits Wellness program Health savings account Paid holidays Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Paid time off Employee assistance program Vision insurance Life insurance Referral program Retirement plan Qualifications Customer communication Interpersonal skills High school diploma or GED Attention to detail Organizational skills Time management Full Job Description Monday•Friday, 8:00 AM•5:00 PM Magnum is hiring a Customer Service Specialist to support our Account Management team and help keep daily customer operations running smoothly.

In this role, you'll assist with customer orders, appointment scheduling, documentation, reporting, billing inquiries, and other administrative functions that support our customers and operations. This is a great opportunity for someone who is organized, detail-oriented, and enjoys working behind the scenes to keep a fast-paced team on track. What You'll Do Support Account Managers with customer orders, data entry, service records, and daily administrative needs Accurately enter and update customer orders in Magnum's system Communicate with shippers and receivers to schedule pickup and delivery appointments Maintain accurate customer files, service agreements, order records, and documentation Track customer activity, order updates, and communications to ensure information remains current Run reports on customer accounts, service metrics, and order status Compile data to help Account Managers monitor service levels, delivery timelines, and key performance metrics Prepare reports, presentations, and supporting materials for customer reviews and internal meetings Assist Account Managers and the Accounts Receivable team with customer billing inquiries Work closely with Account Management, Customer Service, and Dispatch to support efficient daily operations This is a full-time position with a complete benefits package available, including: Company Paid Life Insurance Dental Insurance Vision Insurance 401(k) Plan Paid Time Off and Paid Holidays Employee Assistance Program (EAP) Health Insurance with HSA and FSA Options and Wellness Incentives Supplemental Insurance Voluntary Options (Short-Term Disability, Long-Term Disability, Accident/Hospital Confinement, Critical Illness/Cancer Insurance) We are seeking an organized, detail-oriented professional who can effectively manage multiple priorities while supporting a fast-paced team.

Ideal candidates have:

Strong organizational skills with attention to detail and follow-through. Proficiency in Microsoft Office. Excellent time management skills and multitasking abilities. Ability to work independently with minimal supervision while supporting a dynamic team. Strong written communication skills for internal documentation and report preparation.

Education/Experience:

High school diploma/GED required.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by state and federal law. Ability to sit and/or stand for extended periods of time continuously. Ability to talk, hear, and see continuously. Ability to lift and/or carry up to 25 lbs. Ability to travel as required. Potential exposure to environmental conditions such as noise, temperature variations, or workplace hazards, depending on the job setting.

Expected hours:

40.0 per week

Benefits:

401(k) Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Vision insurance