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Trust & Safety Ads Operations Analyst, Programs OpenAI

• 4.6 San Francisco, CA Job Details $252,000
• $280,000 a year 2 hours ago Qualifications Optimizing workflow processes Performance dashboards Operational analysis AI use case identification Program design Requirements design Tooling Workflow management (operations management method) Writing skills Automation software Operations transformation Product launch management Vendor coordination Process design Scalable systems Incident Escalation Project communication management 8 years Collaboration with product development teams Operational risk mitigation Decision making Requirements management Scope management Capacity planning Implementation of strategic initiatives AI-driven automation Business requirements Senior level Escalation handling Cross-functional team management Full Job Description Trust & Safety•San Francisco About the Team At OpenAI, customers, and the public from abuse.

We partner closely with Product, Engineering, Legal, Policy and Go To Market teams to identify emerging risks, build and mature enforcement systems, and ensure high-integrity operations while delivering a great user experience at scale. We're building the Monetization Trust & Safety Operations team to ensure OpenAI can grow advertising in a way that is safe, trusted, and sustainable—for users, advertisers, and the business. This team sits at the intersection of operational scale, product risk, and rapid revenue growth, designing systems and operations that enable ads to scale without compromising user trust or safety. It's critical to us that our Ads product be built in a way that corresponds to our Ads principles, and this team is key to that. About the Role We're looking for a senior operator to help build and scale Monetization Trust & Safety Operations at OpenAI. In this role, you'll own critical Ads T&S workstreams from problem framing through scaled operation, partnering closely with Product, Policy, Engineering, Legal, and Go To Market to turn ambiguous priorities into durable operating models. This role sits at the intersection of strategy and execution: you'll define scope, align owners, manage milestones and risks, resolve dependencies, and build the workflows, decision structures, and operating mechanisms that allow Ads Trust & Safety to scale. You'll move between standing up new programs, stabilizing existing workflows, and handing off durable ownership as priorities evolve. As OpenAI introduces new revenue-generating formats and partnerships, you'll bring structure to complex initiatives that balance user safety, advertiser experience, and business growth. You'll use data and frontline signals to identify bottlenecks, quality gaps, capacity needs, and high-leverage interventions, and communicate clear recommendations and tradeoffs to cross-functional partners and leadership. In this role, you will: Own complex, high-impact Ads Trust & Safety programs from problem framing through launch, stabilization, and scaled operation. Define program scope, owners, milestones, risks, success measures, and execution cadence for strategic operational builds. Translate policy, risk, technical, legal, and operational constraints into workflows, requirements, playbooks, escalation paths, and decision structures. Coordinate across Product, Policy, Engineering, Legal, Go To Market, Support, vendors, and other partners to resolve dependencies and keep critical work moving. Move flexibly across priorities—standing up new programs, improving existing workflows, strengthening handoffs, and transitioning durable ownership to the right teams. Use operational data and frontline signals to identify bottlenecks, quality gaps, capacity needs, ownership failures, and the highest-leverage interventions. Drive high-priority escalations and cross-functional decisions to closure with clear context, accountable owners, next steps, and durable follow-through. Create program mechanisms that make operations run well, including roadmaps, decision logs, status updates, risk registers, operating reviews, and executive communication. Identify where AI tools, automation, lightweight systems, or simpler workflows can improve speed, consistency, and scale while preserving appropriate human judgment. You might thrive in this role if you: 8+ years of experience in program management, strategy and operations, product operations, technical program management, Trust & Safety, Risk Operations, Ads or Monetization Operations, or a related field. Deep familiarity with ads ecosystems, advertiser risk, or high-stakes scaled operations. Proven ability to take complex, ambiguous, cross-functional work from problem framing through launch and scaled operation. Strong organizational and execution skills; able to manage many moving pieces while staying focused on the decisions and risks that matter most. Strong operational judgment and systems thinking—able to design operating models that scale beyond manual review. Experience building trust and driving alignment across Product, Policy, Engineering, Sales, Legal, Support, vendors, and other partners without direct authority. Comfort using data and operational metrics to identify bottlenecks tradeoffs. Technical and analytical fluency to reason about dashboards, data flows, tooling gaps, automation, and failure modes, even if you are not writing production code. Excellent written and verbal communication skills, including the ability to explain complex risk tradeoffs, decisions, and incomplete evidence to operational, technical, policy, and executive audiences. Experience with launch readiness, QA programs, workflow automation, vendor operations, or AI-assisted operations, with strong judgment around safeguards and responsible deployment. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core the full spectrum of humanity. We are an equal opportunity employeration, or other applicable legally protected characteristic. Background checks for applicants will be administered in accordance with applicable lawation technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant. No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities. At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology. Compensation $252K

• $280K + Offers Equity