Find & Apply For Operations Analyst Jobs in Santa Clara, California

Position:

Sales Operations Analyst -

OEM Location:

Santa Clara, CA 12+ months contract Position Summary Everpure is seeking a detail-oriented, self-motivated, hands-on Operations Analyst to support the expansion of our global partnership with Nokia. The strategic partnership spans complex OEM fulfillment, joint telecom solutions, and multi-region supply and support models. In this role, you will serve as the operational backbone for the Nokia business, supporting order-to-cash workflows, managing price books and quotes, coordinating lab evaluation logistics, tracking incentive programs, and aligning internal cross-functional teams (Legal, Finance, Deal Desk, RevAcc, and Support). Key Responsibilities

• Support with quoting, POs intake, and fulfilling orders across standard OEM and "OEM Lite" sales motions.

○ Serve as the central operational point of contact for field requests (nokia.quotes and nokia.presales distribution lists) ○ Intake of Nokia Deal Registration and Quote Request ○ Quote process

OEM and OEM Light:

creation, approval, submission to Nokia ○ Quote process alignment in

OEM Light:

produce quotes for support only, and connect those with the HW/SW quote to end-customer (coordinate with Everpure end-customer sales team) ○ Updating of Quote Tracker (internal and Nokia) ○ Keep track of Quote SLAs and feed that back into MBRs

• Interface daily with Deal Desk, Field Sales, and Regional Teams to support order intake and ensure correct booking, fulfillment, and accurate CRM maintenance. ○ Review Nokia orders and support with order booking according to agreed SLAs ○ Update Nokia on the delivery status of the orders ○ Expedite orders when necessary ○ Keep track of orders delivery accuracy and feed that back into MBRs
• Coordinate custom supply models and delivery processes. ○ Coordinate PERs with Nokia ○ Trigger install services team once PER is received ○ Update final install addresses in SFDC
• Monitor and audit OEM incentive funding commitments and track payments to Nokia.
• Assist in generating sales reports and in MBRs with Nokia.
• Manage logistics, inventory, and Evaluation Agreements for lab equipment allocated across global integration labs (e.g., Sunnyvale, Tampere, Naperville).
• Track action items from weekly cadence meetings and MBRs
• Keep our SOP always updated
• Liaise with OEM PM to shape internal processes and tools to better support the OEM model
• Maintenance of the Everpure-Nokia Microsite. Qualifications & Requirements

Experience:

min 3 years of sales operations, deal desk, or partner operations experience in enterprise IT, storage, or telecommunications environments.

• Familiarity with OEM sales models or other complex order-to-cash processes, multi-tiered channel structures, and hardware/software support models.
• Proficiency in CRM software (SFDC), ERP system workflows, deal desk procedures, and financial reporting.
• Ability to drive alignment across cross-functional teams, specifically Deal Desk, Logistics, and Global Sales.
• Capability in modeling and process documentation (e.g. SOPs, RACI diagrams).

Languages:

English. Other languages a plus (Spanish, Portuguese, French) Key Performance Indicators (KPIs)

• On-time turnaround and accuracy of OEM price quotes and booking execution.
• Smooth implementation and compliance of

OEM / OEM

Lite SOPs.

• Accurate financial tracking and reporting.
• Efficient lab equipment deployment and contract turnaround.