Find & Apply For Operations Analyst Jobs in Dublin, Ohio

The major purpose of the Service Operations Center (SOC) Analyst at client is to monitor and control the member facing online services that client provide for its customer's use. In addition, the SOC is charged with monitoring and controlling the internal systems and services that client provides for employee use. The expected service delivery outcome of this monitoring and controlling activity is the assurance that all services are functioning as expected to deliver business value, and that when they are not functioning as expected, issues are quickly identified and re mediated. In support of this outcome the SOC operates 24x365 to provide coverage across time zones and geographic regions. The SOC is always on duty. Members of the team are expected to occasionally assist with shift coverage outside their normal schedule in support of project and business needs. Members of the SOC team are expected to have the operational skills, the technical knowledge, and the supporting professional competencies to effectively work with other client staff members and with external customers. Members of the SOC must be able to collaborate effectively under stress and they must also possess very good verbal and written communications skills. Cross team collaboration occurs as needed, to ensure the availability and quality of systems and services client provides. The client product set changes rapidly in response to customer demand, so does technology generally. Members of the SOC must constantly be able to reinvent themselves and learn new things that are applicable to the core SOC business function. Qualifications

• Position requires a High School diploma and experience in an information technology role, ideally supporting distributed systems at scale in a data center environment
• Associates Degree in Computer Science or an equivalent technical area, certification, and 1-2 years equivalent IT Operations experience is required
• Additional demonstrable IT Operations experience can be accepted in lieu of formal credentials
• Degree in Computer Science is preferred.
• Certification in web services, telecommunications, Linux or databases
• Must demonstrate very good verbal and written language communications skills
• Verbal and written skills in multiple languages
• Experience and knowledge in configuring and monitoring software
• Experience and knowledge in the field of scripting, automation, APM, and backup software
• Experience using Control-M or QuickBuild
• Must be highly attentive to detail and be able to work independently in a multi-task work environment

Pay:

$28.00 - $30.00 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Health insurance Life insurance Vision insurance

Work Location:

In person