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Now viewing: Manager, Contact Center Operations (Fully Remote)
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Eugene Jobs
Manager, Contact Center Operations (Fully Remote)
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Job Description
Manager, Contact Center Operations (Fully Remote) 2026-10-26 Kobie all cities,
Translate strategic goals into tactical deliverables, coach and develop supervisory staff, and conduct calibration sessions to ensure consistency in customer interactions.
Oversee agent scheduling, de-escalate customer issues, monitor performance metrics, and build team morale through daily interaction and support.#J-18808-Ljbffr Apply for this Job Please use the
AK Description:
Manage day-to-day operations of a Tier 1 contact center supporting multiple clients via phone, email, and chat, ensuring service levels and customer satisfaction goals are met.Translate strategic goals into tactical deliverables, coach and develop supervisory staff, and conduct calibration sessions to ensure consistency in customer interactions.
Oversee agent scheduling, de-escalate customer issues, monitor performance metrics, and build team morale through daily interaction and support.#J-18808-Ljbffr Apply for this Job Please use the