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Storer Transit Systems

Operations Manager Paratransit & Microtransit Services

Pay: $103,000–$110,000/yr

Posted: 1 week ago

Location: Merced, CA (Onsite)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 10/4/2026

Job Description

Storer Transit Systems is seeking an Operations Manager dedicated to our demand-response, paratransit, and microtransit services. The ideal candidate possesses a deep understanding of ADA regulations, a passion for accessibility, and the technical aptitude to manage dynamic routing software to optimize trips per hour.

Compensation:

$103,000 - $110,000 (DOE) +

Comprehensive Benefits Key Responsibilities:

ADA & Service Compliance:

Ensure 100% compliance with all ADA regulations, including strict adherence to 30-minute pickup windows, ride-time comparability, and zero-trip-denial mandates.

Microtransit & Scheduling Optimization:

Oversee the utilization of dynamic scheduling platforms (e.g., Via Mobility) to maximize system productivity, achieving or exceeding the benchmark of 2.0+ passengers per revenue hour.

Call Center & Dispatch Leadership:

Manage the reservation and dispatch team, ensuring exceptional customer service, efficient trip negotiation, and strict enforcement of the passenger "no-show" policy.

Sensitivity & Training:

Work alongside the Safety & Training Manager to ensure all operators are highly proficient in wheelchair securement, ADA announcements, and passenger sensitivity.

HOW TO APPLY

Please email your resume and cover letter to [email protected] to be considered for this opportunity.