Find & Apply For Operations Manager / Supervisor Jobs in Norwalk, California

Multisite Operations Manager (MM) Position Summary The Multisite Operations Manager (MM) serves as the General Operations Manager for two assigned Raceway Car Wash locations within an assigned territory and is directly accountable for the operational, financial, safety, and guest experience performance of both locations. The MM leads, coaches, and develops the Assistant Operations Managers (AOMs), Team Leads, and site teams at both locations through regular site presence, coaching, performance accountability, and consistent follow-up. The MM is responsible for ensuring both locations execute Raceway's operational and brand standards consistently while driving sales performance, membership growth, labor efficiency, profitability, safety, and an exceptional guest experience. This position works closely with the District Operations Manager (DM) or Director of Operations (DO) to execute company initiatives, address performance opportunities, and maintain consistent execution across both assigned locations. Key Responsibilities Leadership and Team Development

• Lead, coach, and develop AOMs and Team Leads to drive consistent performance across both assigned locations.
• Conduct regular coaching and development conversations with site leadership, including weekly AOM 1:1s and ongoing Team Lead coaching.
• Develop site-level leadership teams through training, delegation, accountability, and performance management.
• Promote a culture of accountability, teamwork, ownership, and alignment with Raceway's standards and expectations.
• Complete new hire onboarding.
• Identify performance gaps, establish corrective actions with clear ownership and timelines, and follow through to ensure improvement.
• Issue corrective action and recommend termination in partnership with the DM/DO and Human Resources. Operational Oversight
• Maintain regular on-site presence at both assigned locations, following the established weekly site schedule.
• Ensure each location opens on time and is operationally ready, including appropriate staffing, completion of opening procedures, and equipment and system readiness.
• Conduct a minimum of one formal, documented site visit at each assigned location weekly.
• Monitor cleanliness, staffing, guest experience, equipment condition, safety, and Raceway brand standards during site visits.
• Identify operational gaps and establish corrective action plans with clear ownership and completion dates.
• Ensure consistent execution at both locations; strong performance at one location does not offset performance gaps at the other.
• Handle timekeeping and payroll submission, including timecard review and approval.
• Support day-to-day operations and respond to operational, staffing, or equipment issues when escalation is required.
• Maintain flexibility to adjust site coverage or priorities based on business needs and direction from the DM/DO. Financial Management
• Maintain accountability for the financial performance of both assigned locations.
• Review each location's P&L and monitor labor, expenses, budgets, and overall financial performance.
• Review consolidated territory financial performance with the DM/DO as required.
• Identify locations trending outside established labor or expense targets and implement specific corrective action plans with site leadership.
• Coach AOMs and Team Leads on labor management, scheduling, workflow efficiency, expense control, and operational decisions that impact profitability.
• Identify opportunities to improve operational efficiency and financial performance. Sales and Performance Management
• Drive sales and membership performance across both assigned locations.
• Review KPI dashboards for each assigned location at least weekly.
• Monitor key performance indicators, including membership growth, conversion rate, labor efficiency, voluntary churn, and applicable ticket averages.
• Identify the largest performance opportunities at each location and work with AOMs and Team Leads to establish and execute improvement plans.
• Coach site leadership and team members on sales execution, conversion, membership growth, and guest engagement.
• Reinforce accountability for achieving established sales, revenue, and performance targets.
• Track results and adjust action plans based on performance trends. Guest Experience
• Ensure exceptional guest experience standards are consistently maintained at both assigned locations.
• Monitor guest feedback and identify recurring trends or opportunities.
• Work with site leadership to address guest experience concerns and implement appropriate corrective actions.
• Ensure guest concerns and incidents are handled promptly and in accordance with Raceway policies and procedures.
• Foster a positive, professional, and high-energy environment that supports team member engagement and guest satisfaction. Facility & Equipment Management
• Ensure both locations maintain Raceway standards for cleanliness, appearance, equipment condition, and operational readiness.
• Demonstrate sufficient mechanical aptitude to identify operational or equipment concerns and perform appropriate basic troubleshooting.
• Ensure maintenance and equipment issues are properly documented, escalated, and followed through to resolution.
• Partner with Maintenance & Reliability, Chemical, IT, and other support departments as appropriate to resolve site issues.
• Ensure unresolved equipment or facility issues that materially affect operations are escalated appropriately. Safety & Compliance
• Ensure compliance with Raceway safety policies and all applicable OSHA, EPA, federal, state, and local requirements.
• Ensure required safety meetings are completed and documented at each assigned location.
• Verify team member training related to chemical handling, emergency response, and required safety procedures remains current.
• Reinforce safe operating practices through site visits, coaching, and daily accountability.
• Ensure safety incidents are reported and escalated promptly in accordance with company procedures.
• Uphold Raceway policies, Code of Conduct, and appearance standards consistently across both locations. Communication and Execution
• Clearly communicate company goals, expectations, initiatives, and operational updates to AOMs, Team Leads, and site teams.
• Ensure company initiatives and process changes are consistently implemented at both assigned locations.
• Track execution and completion of company initiatives by location.
• Provide regular performance updates to the DM/DO covering site performance, opportunities, risks, and unresolved issues.
• Maintain consistent communication between assigned locations, leadership, and company support departments.
• Escalate significant operational, staffing, financial, safety, or equipment concerns when appropriate. Additional Responsibilities
• Perform other duties as assigned. Physical Requirements & Work Environment
• Ability to work outdoors for extended periods in varying weather conditions, including high heat and cold.
• Ability to perform physically demanding work in a fast-paced environment as operational needs require.
• Ability to stand and walk for extended periods.
• Ability to use hands and arms to operate equipment, handle tools and materials, and reach overhead.
• Ability to climb, balance, stoop, crouch, and kneel as needed to perform job duties.
• Ability to work in environments with moderate to high noise levels.
• Ability to lift or move objects up to 25 pounds, and occasionally up to 50 pounds. Core Competencies
• Leadership and team development
• Multi-site operational management
• Ownership and accountability
• Financial and P&L awareness
• Sales and KPI management
• Coaching and performance management
• Communication and execution
• Problem-solving and decision-making
• Time management and organization
• Guest-focused leadership
• Safety and compliance
• Operational consistency Qualifications
• Previous management experience in a service, retail, car wash, or similar operational environment.
• Demonstrated ability to lead, coach, and develop team members and emerging leaders.
• Understanding of P&L statements, labor management, budgets, KPIs, and operational reporting.
• Ability to analyze performance data and translate findings into actionable improvement plans.
• Strong organizational, problem-solving, and time-management skills.
• Effective verbal and written communication skills.
• Basic computer proficiency and ability to utilize company reporting and operational systems.
• Mechanical aptitude and ability to identify and appropriately escalate equipment or facility concerns.
• Ability to travel regularly between assigned Raceway locations and maintain consistent on-site presence at both.

Pay:

$73,000.00 - $80,000.00 per year

Benefits:

401(k) Dental insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person