Find & Apply For Operations Manager / Supervisor Jobs in Pasadena, California

Senior Operations Manager Confidential Pasadena, CA 91107 $150,000 - $175,000 a year - Full-time Take the #2 seat. Lead the business. The company is seeking an experienced operations executive to serve as the owner's right hand and lead the daily operations of our fire alarm and sprinkler business. This position carries Operations Manager / COO-level responsibility for operational performance, people, profitability, and execution across construction, service, inspections, and maintenance. Your mandate is to build an accountable, profitable operation that can grow while reducing the owner's involvement in daily problem-solving. You will turn business strategy into clear priorities, develop department leaders, and ensure commitments translate into results. The right candidate understands both the field and the financials. You can earn the respect of experienced technicians, challenge a project forecast, resolve a difficult customer issue, and give ownership a clear picture of business performance. Executive leadership and business performance Serve as the senior operational decision-maker, resolving daily issues and escalating matters that require ownership's involvement. Own the operational P&L, budgets, forecasts, and performance across construction and recurring service departments. Improve gross margins through disciplined labor planning, purchasing, material controls, and execution. Connect estimating, engineering/design, project management, service, and administration through clear responsibilities and reliable handoffs. Lead department managers and make hiring, performance, and staffing decisions within agreed authority. Resolve major customer disputes, negotiate vendor terms, and hold internal teams and external partners accountable. Establish systems and leadership capacity that support growth without requiring the owner to manage every detail. Construction and installation operations Hold project managers accountable for safe, timely, profitable delivery of fire alarm and sprinkler installations. Oversee the master labor schedule for superintendents, foremen, installers, and subcontractors. Coordinate staffing and procurement with general contractor schedules, project milestones, and changing site conditions. Review job costs, labor productivity, estimated costs to complete, and margin risks before problems become losses. Vet subcontractors and manage their scope, quality, schedules, and performance. Enforce change-order procedures so added work is documented, priced, and authorized before execution, with clear escalation procedures for urgent exceptions. Drive timely testing, inspections, closeout documentation, and billing readiness. Service, inspections, and recurring revenue Lead scheduling and completion of recurring inspections, testing, and maintenance within applicable deadlines and customer commitments. Oversee work involving fire alarms, wet and dry sprinkler systems, fire pumps, and backflow assemblies within the company's service scope. Build a consistent process for documenting inspection deficiencies, delivering accurate repair proposals, following up, and completing authorized repairs. Improve technician utilization, route efficiency, dispatch accuracy, and first-visit completion. Oversee the company's 24/7 emergency service operation, including on-call coverage, escalation procedures, and contractual response commitments. Strengthen recurring customer relationships through dependable service, clear communication, and follow-through. Compliance, safety, and risk management Maintain productive working relationships with local authorities having jurisdiction, fire departments, and inspectors. Ensure teams follow applicable codes, approved plans, inspection requirements, and company quality standards. Coordinate maintenance of applicable contractor licenses, technician credentials, certifications, and training records. Lead field safety accountability, incident follow-up, fleet management, equipment readiness, and tool controls. Ensure inspection reports, service records, project documentation, and corrective actions are complete and accessible. Address operational risks early and maintain clear accountability for resolution. What you bring Significant leadership experience in a fire protection business, with strong knowledge of fire alarm and sprinkler operations. Demonstrated success managing managers, field crews, and multiple departments. Direct responsibility for operational P&L performance, budgeting, job costing, and margin improvement. Experience overseeing both construction projects and recurring inspection, maintenance, and service operations. Working knowledge of relevant NFPA standards. Strong command of labor planning, change-order controls, dispatch, purchasing, and operational reporting. The judgment to make difficult decisions, communicate expectations clearly, and address performance issues promptly. A record of building systems that improve execution and reduce dependence on ownership. Availability for regular travel throughout Los Angeles, Riverside, and San Bernardino counties. Relevant industry certifications and experience supporting business expansion, acquisitions, or ownership transitions are a plus.

Pay:

$150,000.00 - $175,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person