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Operations Manager Southeast Area Transit District United States, Connecticut, Preston 21 Route 12 (Show on map) Oct 29, 2026

SEAT is seeking an experienced and motivated Operations Manager to oversee the safe, reliable, efficient, and customer-focused delivery of the District's fixed-route and demand-response transportation services.

The Operations Manager directs daily transportation operations, including the deployment and supervision of operators, dispatchers, supervisors, vehicles, and other operating resources. The position works closely with Maintenance and Administration to ensure service reliability, regulatory compliance, effective workforce management, and responsive customer service. Essential Responsibilities Direct and oversee daily fixed-route and demand-response transit operations.

Supervise Transit Supervisors, Dispatchers, Bus Operators, and other assigned Operations personnel.

Monitor service delivery, staffing, vehicle availability, schedule adherence, and operating conditions.

Coordinate operator scheduling, daily assignments, overtime, and staffing coverage.

Respond to service disruptions, accidents, emergencies, severe weather, detours, and other operational events.

Coordinate vehicle availability and service requirements with the Maintenance Department.

Participate in employee recruitment, onboarding, training, evaluation, counseling, and disciplinary processes.

Administer applicable provisions of collective bargaining agreements and District personnel policies.

Investigate significant operational, safety, and customer-service concerns and implement appropriate corrective action.

Promote compliance with District safety procedures and applicable federal, state, and local requirements.

Support compliance with ADA requirements and established fixed-route and demand-response service procedures.

Monitor operational performance and prepare reports and recommendations for the General Manager.

Promote a professional, accountable, safety-focused, and customer-oriented work environment.

Minimum Qualifications Bachelor's degree in transportation, public administration, business administration, management, or a related field; or an equivalent combination of education, training, and relevant experience.

Five years of progressively responsible experience in public transportation, transportation operations, fleet operations, dispatch, logistics, or a related field preferred.

Supervisory or management experience in a transportation environment strongly preferred.

Experience working in a unionized environment preferred.

Experience with fixed-route and ADA/demand-response transportation is highly desirable.

Strong leadership, communication, organizational, analytical, and problem-solving skills.

Proficiency with Microsoft Office and the ability to learn and effectively utilize transit scheduling, dispatch, communications, and reporting systems.

Valid driver's license required. Commercial Driver's License (CDL) may be required based upon operational responsibilities.

Ability to respond to significant operational emergencies and work evenings, weekends, holidays, or irregular hours when operationally necessary.

Ideal Candidate The successful candidate will be a hands-on transit professional who can balance safety, service reliability, employee accountability, labor relations, customer service, and operational efficiency. The individual must exercise sound judgment under pressure, communicate effectively at all levels of the organization, and provide consistent leadership in a fast-paced public transportation environment. Equal Employment Opportunity SEAT is an Equal Opportunity Employer and considers qualified applicants without regard to any status protected by applicable federal or state law. Reasonable accommodations are provided to qualified individuals with disabilities in accordance with applicable law. Notify me of jobs like this