Find & Apply For Operations Manager / Supervisor Jobs in Wilmington, Delaware

Director of Program Operations and Impact Wilmington, DE 19801 $115,000 - $130,000 a year - Full-time Apply with Indeed Description The (WLC) is a voluntary network of schools in Wilmington, Delaware, across multiple school districts. Currently composed of nine unique school communities representing three local public school districts, the WLC serves approximately 2,500 students in PreK through 8th grade. The Collaborative's goals are to create consistency for students, empower educators, school leaders, and communities, and improve outcomes for students in Wilmington schools. In our first year, the WLC identified three Big Shifts, and laid the foundation for collaborative structures across schools and districts. The WLC's leadership team is equity-focused, future-oriented, and unapologetic in removing barriers to success for students and teachers. Their collective goal is to ensure that WLC schools have the resources, services, and relevant support needed to accelerate student outcomes. Summary of the Role The Director of Program Operations and Impact will report to the Executive Director, and will design and implement an organizational infrastructure that supports strengthening the impact of funded school-based initiatives and signature WLC programs, including a suite of educator pathway programs and leadership development initiatives. The Director of Program Operations is a critical member of the WLC team, leading the strategy for how we monitor and measure program impact in alignment with increased outcomes for students. The Director of Program Operations and Impact will provide customized support to WLC partner organizations and serve as the liaison with school leaders ensuring that all school-facing WLC funded programs are effectively designed and executed at a high level of quality. This includes conducting frequent program observations in schools, operationalizing the management of partnerships towards outcomes, co-designing goals and measures of success for each program and developing an internal outcomes tracking dashboard to monitor success. Their success will depend on their ability to be a strategic project manager, a strong relationship cultivator, a self-starter, and a problem solver who is proactive in responding to anticipated challenges. This person will support all WLC schools in ensuring strong program impact, building relationships with both existing partner organizations and helping to source future partners in service of our big shift of "Purposeful Partnerships". Scope of Work & Responsibilities Partnership Management (50%) Develop partnerships that build capacity, ensuring there are consistent resources, access to personnel, and information across all WLC schools. Conduct a WLC program and partner landscape analysis to inform implementation of a program impact strategy. Develop a community-led partnership readiness and evaluation system. Engage in community events, programs and convenings to actively monitor program success and support partners in troubleshooting challenges. Serve as a key point of contact with vendors, project partners, consultants, etc., ensuring clear communication and role expectations. Act as a liaison between the WLC and partner organizations, creating a cooperative working relationship between these organizations, WLC schools and with the WLC leadership team. Support our family engagement partner and school leaders with strategizing engagement in our site-based Community Council meetings and retreats. Build and leverage relationships with existing and prospective partners to identify new funding streams, facilitate collaborative funding opportunities, and engage philanthropic organizations in support of shared priorities. Program Impact and Evaluation (30%) Develop, monitor and evaluate success measures for all WLC programs and partnerships and develop an internal outcomes tracking dashboard to monitor success. Manage a robust project management system for the initiatives, serving as an accountability manager to ensure on-track progress. Collect, review and synthesize data for all WLC signature programs into mid and end of year program impact reports. Develop and update key internal and external communications, presentations, fact sheets, and messages in various multimedia formats for the Executive Director and other key officials to use as needed, highlighting the exemplary work and achievements of WLC schools through the implementation of purposeful partnerships. Program Operations (20%) Support the planning and execution of all existing signature WLC educator support efforts i.e. Teacher Innovation Lab, Teacher Innovation Collaborative, Teacher Assessment Preparation Program, Learning Walks, Leadership Cadre, Principal Convenings. Manage the school based initiative budget, operationalizing a funding request and ordering process for school leaders. Maintain an programmatic archive of presentations, fact sheets, and messages in various multimedia formats for the WLC Leadership Team and Council leaders to use as needed, highlighting the work of the WLC. Consult with the Executive Director, Council, and school leaders to develop strategies and recommendations that will improve program operating procedures. Skills Critical for Success Comfort with delivering feedback to peers, partners, and other stakeholders, and sharing unpopular opinions Able to read the room, navigating the competing interests and motivations of others, while acting with integrity in a politically complex environment Maintain confidentiality when trusted with sensitive information, data, and background context Build and sustain trusting, authentic relationships with diverse stakeholders, including school leaders, educators, district partners, and community organizations, grounded in mutual respect and a shared commitment to student success. Establish alignment and shared ownership across stakeholders with differing perspectives, priorities, and interests to advance organizational goals. Communicate proactively and transparently to strengthen relationships, maintain alignment, and build confidence in shared priorities and decisions. Engage stakeholders as thought partners, actively seeking their input and incorporating their perspectives into planning, problem-solving, and implementation. Able to lead complex and difficult tasks transparently and effectively Exhibit a deep understanding of the intricacies of an urban school system, the political nature of the work, the complexities of teaching, and the tools/supports necessary to improve student outcomes Analyze complex, nuanced data from multiple angles and exercise judgment in making critical decisions, and communicate the implications to diverse audiences Exhibit critical thinking skills with an ability to analyze data, identify trends, and diagnose root causes; then establish goals, metrics for success, and track results Demonstrate belief that each student can achieve at the highest levels; hold self and others accountable for promoting high expectations for the academic achievement of WLC schools Lead courageously and intentionally to seek the voices of marginalized and historically silenced communities to invite diverse input regarding decisions that impact stakeholders directly Engage in transparent decision-making and share with stakeholders how their input informs district decisions What You'll Bring Bachelor's Degree in education, nonprofit management, public administration, or a related field. Master's Degree in one of these areas is preferred. Minimum of five (5) years of full-time, paid, professional experience in a program management, program evaluation, school professional development role, with responsibility for the program implementation and effectiveness oversight. Experience working in a diverse, urban setting is required. Experience in a mid-sized metropolitan school district and/or education non-profit is preferred. A proven record of success in strategy development and tactical execution of organizational processes, procedures, and initiatives. Proven cultural-competence skills with a history of inclusive and relevant equity practices. Ability to navigate uncertainty and ambiguity in times of tremendous change, and to prioritize work efforts to achieve the WLC's mission. A proven record of success in strategy development and tactical execution of establishing a data-driven culture. Proven cultural-competence skills with a history of inclusive and relevant equity practices Ability to navigate uncertainty and ambiguity in times of tremendous change, and to prioritize work efforts to achieve the WLC's mission Benefits The salary range for the Director of Program Operations and Impact position is $115,000 to $130,000, commensurate with experience. Additional compensation includes a comprehensive benefits package provided by Delaware State University. Apply Please email a resumé and compelling cover letter to WLCrecruitment@wlc-de.org. Your cover letter should detail how your values, aspirations, and experiences qualify you as an ideal candidate for this position.

Pay:

$115,000.00 - $130,000.00 per year

Benefits:

Dental insurance Flexible schedule Health insurance Paid time off Professional development assistance Retirement plan

Work Location:

In person