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Operations Manager / Supervisor
Palm Beach, FL
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Vecellio Management Services, Inc.

Butler-General 1

Job Description

The Butler/Estate Interior Manager is a highly skilled hospitality professional assisting with the daily household operation of a large Palm Beach family estate as well as oversee secondary, seasonal, and additional homes and properties. S/he is responsible for managing the day-to-day operations while delivering exceptional personal service to the property owners and their guests. A sophisticated professional who can anticipate needs, manage a luxury environment, and deliver impeccable personalized service with absolute discretion. This role ensures the household runs smoothly, maintaining the highest standards of organization, discretion, hospitality, and professionalism.

The Butler/Estate Interior Manager is a highly skilled hospitality professional assisting with the daily household operation of a large Palm Beach family estate as well as oversee secondary, seasonal, and additional homes and properties. S/he is responsible for managing the day-to-day operations while delivering exceptional personal service to the property owners and their guests. A sophisticated professional who can anticipate needs, manage a luxury environment, and deliver impeccable personalized service with absolute discretion. This role ensures the household runs smoothly, maintaining the highest standards of organization, discretion, hospitality, and professionalism.
  • College degree or Butler certification (Ivor Spencer, British Butler Institute) preferred, but not required.
  • At least 5 years of experience in UHNW private service or luxury hospitality.
  • Wine, spirits, or hospitality certifications (WSET).
  • Proven experience working in high-profile or fully staffed estates.
  • Mastery of formal service, etiquette, and household management; experience managing multiple residences.
  • Strong conflict management, influencing, and negotiation skills.
  • Excellent customer service skills, attention to detail, and proven ability in follow-up commitments.
  • Ability to prioritize, multi-task, take initiative, and problem solve while maintaining attention to detail.
  • Strong analytical and strategic skills; must be a problem solver, resourceful, and have superior organizational skills.
  • Must be able to multi-task and manage a constantly changing schedule and calendar.
  • Excellent verbal and written communication skills, and a professional, poised demeanor.
  • Ability to manage staff and vendors while serving as a team player; polished, poised and remains calm under pressure.
  • Flexibility to work extended hours, weekends, and holidays based on principals' schedule.
  • Travel between residences domestically.
  • Always maintain confidentiality.
  • Proficient in MS Office Products.
  • Valid driver's license with a driving record that meets Company standards.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions o...
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