Find & Apply For Operations Manager / Supervisor Jobs in Pine Hills, Florida

Position Summary Little Angels Childcare Center seeks an experienced Operations Manager to lead the daily business and administrative operations of a center serving approximately 200+ children with a team of approximately 30+ staff members. Reporting to the Executive Director, the Operations Manager takes ownership of staffing coordination, scheduling, enrollment, tuition administration, routine family concerns, purchasing, and facility operations. This person makes routine operational decisions independently within established policies and approved budgets, allowing the Executive Director to focus on organizational leadership and growth. The Operations Manager works closely with the Executive/Center Director, who leads licensing compliance, curriculum, and teacher development. Together, they maintain a safe, organized, welcoming environment for children, families, and staff. The ideal candidate combines childcare experience with sound judgment, strong staff leadership, and the ability to build reliable systems and follow through. Key Responsibilities Daily Operations and Staffing Lead daily operational readiness, including opening or closing responsibilities as assigned. Create and maintain staff schedules, classroom assignments, break coverage, and substitute arrangements. Independently approve routine time-off requests and schedule adjustments within established staffing requirements and policies. Respond to call-outs and arrange qualified coverage to maintain required supervision and child-to-staff ratios. Coordinate with the Executive/Center Director to ensure staff assignments meet applicable qualifications and program needs. Conduct operational walk-throughs and address cleanliness, supplies, facility concerns, and daily readiness. Provide occasional, short-term classroom coverage when appropriately qualified. This is primarily a management position with dedicated time for operational responsibilities. Maintain clear handoffs so designated leaders understand unresolved issues and upcoming needs. Staff Coordination and Accountability Serve as the primary contact for scheduling, attendance, time-off requests, and routine operational questions. Communicate daily assignments and reinforce attendance, punctuality, and workplace expectations. Address routine operational performance concerns through timely coaching and documentation. Coordinate recruiting, interview scheduling, onboarding paperwork, and orientation to operational systems. Partner with the Executive/Center Director on staffing needs and onboarding; the Executive/Center Director leads instructional coaching and teacher development. Recommend hiring, formal disciplinary action, and other significant personnel decisions to the Executive Director. Review timekeeping records and resolve discrepancies before submitting them for payroll processing. Enrollment and Family Experience Manage inquiries, tours, waitlists, registration, and onboarding of new families. Coordinate enrollment availability with classroom capacity, staffing, and program requirements. Maintain accurate enrollment and attendance records. Resolve routine family concerns independently using established policies and document follow-up. Coordinate concerns involving instruction, child development, classroom practices, or safety with the Executive/Center Director. Prepare and distribute approved family communications, including operational updates, reminders, closures, and event notices. Track recurring concerns and recommend improvements to the family experience. Tuition and Financial Administration Administer tuition billing, payment tracking, late notices, and collection follow-up according to established policies. Review outstanding balances regularly and document actions taken. Coordinate applicable subsidy attendance records, billing documentation, and payment discrepancies with designated staff or bookkeeping. Review vendor invoices for accuracy and submit them through the approved payment process. Monitor operational expenses against approved budgets and identify unexpected costs. Submit refunds, tuition adjustments, write-offs, and payment-policy exceptions for designated approval. Maintain accurate records to support independent financial review and reconciliation. Facilities, Supplies, and Vendors Coordinate cleaning, maintenance, repairs, and routine vendor services. Track facility issues through resolution and promptly address immediate hazards. Purchase routine supplies and arrange approved services independently within established budgets and spending limits. Maintain inventory systems to reduce shortages, unnecessary purchases, and waste. Track service schedules, renewal deadlines, and required maintenance documentation. Refer major repairs, new contracts, and purchases above delegated limits to the Executive Director. Safety and Compliance Support Follow and reinforce established licensing, supervision, health, safety, and confidentiality procedures. Support the Executive/Center Director by maintaining assigned operational records and identifying missing or expiring documentation. Assist with inspection preparation, safety drills, and completion of assigned corrective actions. Follow established procedures for incidents, emergencies, authorized pickup, and safeguarding concerns. Take immediate protective action when necessary, make required reports within the responsibilities of the position, and promptly notify designated leadership. Ensure operational decisions align with requirements established by the Executive/Center Director and applicable regulations. Systems and Operational Improvement Maintain accurate information in the center's childcare management, scheduling, billing, and administrative systems. Develop and maintain practical checklists, procedures, and tracking tools. Identify recurring problems and implement approved improvements that reduce disruption and administrative burden. Provide the Executive Director with a concise weekly operational update covering staffing, enrollment, outstanding balances, family concerns, facility needs, and decisions requiring attention. Decision-Making Authority Within established policies, staffing requirements, and approved budgets, the Operations Manager independently: Creates and adjusts staff schedules and daily assignments. Approves routine time-off requests. Arranges substitute and short-term classroom coverage. Resolves routine family concerns. Purchases routine supplies and coordinates approved maintenance services. Conducts routine billing follow-up and staff operational coaching. Executive Director approval is required for hiring offers, compensation changes, termination, significant disciplinary action, policy exceptions, major expenditures, and new contractual commitments. The Executive/Center Director retains leadership of licensing compliance, curriculum, and teacher development. The Operations Manager promptly involves the appropriate leader when an issue crosses these responsibilities. Immediate action needed to protect children or staff must not wait for routine approval. Qualifications Required At least three years of relevant experience, including demonstrated responsibility for staff supervision or daily operations. Practical experience with staffing schedules, coverage coordination, ratio monitoring, and family communication. Ability to make sound routine decisions independently and recognize when escalation is necessary. Experience handling confidential records and sensitive staff or family concerns. Strong organizational skills and demonstrated follow-through. Comfort with tuition administration, basic financial reporting, and operational budgets. Proficiency with Microsoft Office or Google Workspace Ability to meet applicable screening, training, and clearance requirements for assigned responsibilities. Current pediatric CPR and First Aid certification, or ability to obtain certification before assuming duties requiring it. Preferred Associate's or Bachelor's degree in business administration, early childhood education, organizational management, or a related field. Experience with Florida childcare operations and applicable VPK or School Readiness administrative processes. Experience with payroll preparation, accounts receivable, vendor coordination, or process improvement. Bilingual English/Spanish/Creole communication skills. Relevant experience and demonstrated operational leadership will be considered alongside formal education. What Success Looks Like Daily staffing and coverage are organized and dependable. Routine operational issues are resolved without unnecessary Executive Director involvement. Families receive timely, professional communication and consistent follow-through. Enrollment, attendance, billing, and assigned records remain accurate and current. Outstanding balances, maintenance needs, and staffing concerns are tracked through resolution. The Operations Manager and Executive/Center Director coordinate effectively and respect their respective responsibilities. Operational systems become more consistent, reducing recurring problems and leadership interruptions. During the first 90 days, the Operations Manager will learn center policies and systems, assume responsibility for core workflows, establish regular reporting, and implement priority improvements agreed upon with the Executive Director. Physical Requirements With or without reasonable accommodation, the position requires the ability to: Move throughout the center and playground to supervise operations and respond to needs. Bend, kneel, sit at child level, and stand or walk for portions of the workday. Occasionally lift or carry children or supplies weighing up to 40 pounds. Assist with emergency response and evacuation procedures.

Pay:

$19.00 - $24.00 per hour

Benefits:

401(k) Health insurance Paid time off

Work Location:

In person