Find & Apply For Operations Manager / Supervisor Jobs in LaGrange, Georgia

The Market Orientation & Hospitality Trainer is responsible for delivering a consistent, engaging onboarding experience and strengthening hospitality behaviors across McDonald's restaurants throughout the LaGrange, Georgia, market. This position ensures new employees receive a welcoming introduction to the organization, understand the expectations of working at McDonald's, and develop the knowledge and behaviors necessary to provide outstanding guest service. Through hands-on training, restaurant visits, coaching, and follow-up, this individual will help build a culture where employees feel welcomed, valued, and prepared to serve guests. The role will partner closely with General Managers, restaurant leadership teams, and market leadership to improve employee readiness, hospitality execution, and the overall guest experience. Key Responsibilities 1. New Employee Orientation and Onboarding Conduct engaging, consistent orientation sessions for new employees throughout the market. Introduce employees to the organization's culture, values, expectations, and commitment to customer service. Review workplace policies, professional conduct, attendance expectations, teamwork, and the importance of creating a positive work environment. Ensure new employees understand the importance of food safety, cleanliness, accuracy, speed, and hospitality. Create a welcoming environment that helps employees feel connected to their restaurant and the organization from day one. Communicate with restaurant leadership to ensure new employees transition successfully from orientation into restaurant-level training. Track orientation attendance and completion and communicate any outstanding requirements to the appropriate General Manager. 2. Hospitality Training and Guest Experience Deliver hands-on hospitality training focused on creating memorable guest experiences. Reinforce the importance of friendly greetings, genuine engagement, order accuracy, timely service, and a positive farewell. Coach employees on communication, active listening, guest recovery, and responding professionally to guest concerns. Demonstrate hospitality behaviors in the restaurant and help employees apply those behaviors during actual guest interactions. Reinforce a consistent hospitality culture across all market restaurants. Identify opportunities to improve the guest experience through observations, coaching, and follow-up. Help restaurant teams understand that hospitality is everyone's responsibility, regardless of position. 3. In-Restaurant Coaching and Development Conduct scheduled visits to restaurants throughout the market to observe hospitality execution and employee interactions. Work alongside crew members, trainers, shift managers, and General Managers to reinforce expected behaviors. Provide immediate, constructive coaching and recognize employees who demonstrate outstanding hospitality. Identify recurring training gaps and partner with restaurant leadership to develop improvement plans. Follow up on previous coaching to determine whether training is producing sustained improvements. Support new employees during their transition into the restaurant when additional orientation or hospitality reinforcement is needed. 4. Partnership with General Managers and Market Leadership Collaborate with General Managers to identify orientation needs, hospitality opportunities, and training priorities. Communicate observations and recommendations clearly and professionally. Help restaurant leaders build accountability for maintaining orientation and hospitality standards. Share successful practices between restaurants to encourage consistency and continuous improvement. Support market initiatives focused on employee engagement, service quality, and guest satisfaction. Provide regular updates to market leadership regarding training completion, observed opportunities, and progress. 5. Training Administration and Reporting Maintain accurate records of orientation sessions, attendance, and required training completion. Develop and maintain an organized orientation schedule based on hiring needs across the market. Track restaurant visits, coaching activities, and identified training opportunities. Provide regular reports on training activity, hospitality observations, and areas requiring leadership attention. Recommend improvements to orientation materials and hospitality training methods based on employee feedback and restaurant observations. Qualifications and Experience Experience in McDonald's or a comparable quick-service restaurant environment preferred. Strong understanding of restaurant operations, customer service, and hospitality expectations. Experience training, coaching, onboarding, or developing employees. Excellent communication, presentation, and interpersonal skills. Ability to engage employees at all levels and create a positive learning environment. Strong organizational skills and the ability to manage schedules and training activities across multiple locations. Comfortable providing constructive feedback and demonstrating expected behaviors in a hands-on environment. Ability to travel between restaurants throughout the LaGrange market. Proficiency with basic computer applications and training documentation. Key Performance Indicators Success in this role will be measured by progress in the following areas: Orientation completion: New employees complete required orientation within established time frames.

New employee readiness:

Employees demonstrate an understanding of workplace expectations and hospitality standards.

Hospitality execution:

Improved consistency in greetings, guest engagement, order handoff, and service recovery.

Restaurant support:

Consistent completion of restaurant visits, coaching sessions, and follow-up activities.

Leadership partnership:

General Managers report effective support in addressing onboarding and hospitality training needs.

Training effectiveness:

Identified training gaps are addressed, with observable improvement in employee behaviors.

Guest experience:

Contributes to improvement in relevant guest satisfaction measures and guest feedback.

Employee engagement:

Helps new employees feel welcomed, supported, and connected to their restaurant teams. Core Competencies Guest-focused mindset Positive energy and enthusiasm Hands-on coaching and training Strong communication and relationship building Accountability and follow-through Organization and time management Professionalism and sound judgment Ability to influence and motivate others Commitment to continuous improvement Work Environment and Schedule This position operates primarily within McDonald's restaurants throughout the LaGrange, Georgia, market. The schedule should provide flexibility to support orientation sessions, restaurant visits, and training during periods that best meet the needs of the business. Regular interaction with restaurant employees and leadership is required. Occasional early morning, evening, or weekend availability may be necessary based on hiring volume and restaurant training needs. Overall Objective To ensure every new employee receives a strong start and every restaurant has access to hands-on support that reinforces genuine hospitality, consistent service behaviors, and a culture focused on making every guest feel welcome.

Pay:

$15.00 - $16.00 per hour

Benefits:

Flexible schedule

Work Location:

In person