Find & Apply For Operations Manager / Supervisor Jobs in Matteson, Illinois

Job Description

ABOUT INTELLISOURCE

IntelliSource is a national outsourcing partner specializing in Business Process Outsourcing (BPO), Recruitment Process Outsourcing (RPO), and Total Talent Management. With deep roots in high-volume fulfillment, distribution, and manufacturing operations, IntelliSource delivers end-to-end solutions that drive measurable results - on time and on target. We bring the sophistication of a national firm with the responsiveness of a regional partner.

ABOUT THE ROLE

IntelliSource is seeking a seasoned Training Supervisor to take full training ownership of a fulfillment and distribution center on a fixed-term contract engagement. This is a high-impact, project-based role designed for a proven training leader who thrives in fast-paced, high-accountability environments and is looking for a structured contract opportunity with a clear end date, competitive compensation, and an attainable completion bonus. The Training Supervisor is responsible for leading, developing, and executing training programs that support operational excellence within an e-commerce fulfillment environment. This role ensures new hires, existing associates, leads, and frontline team members are effectively trained on operational processes, safety standards, productivity expectations, quality requirements, systems usage, and customer service standards. The Training Supervisor partners closely with Operations, HR, Safety, Quality, Workforce Management, and site leadership to ensure training programs support business needs, improve associate readiness, reduce errors, increase productivity, and create a consistent onboarding experience across the operation.

Contract Duration:

Immediate start through an estimated date on or around December 31, 2026 with final dates based on business demands. Project completion bonus equivalent to 20% of total salary paid upon meeting specific project milestones or the final delivery.

PRIMARY RESPONSIBILITIES

• Training Program Execution

+ Lead the development and delivery of training programs for e-commerce fulfillment operations, including inbound, outbound, picking, packing, shipping, returns, inventory, quality, safety, and equipment-related processes.

+ Facilitate new hire orientation and operational onboarding to ensure associates understand expectations, policies, safety protocols, attendance standards, performance metrics, and workplace culture.

+ Train associates on standard operating procedures, work instructions, system tools, scanning processes, productivity expectations, quality standards, and customer-impacting requirements.

+ Ensure training content is accurate, current, consistent, and aligned with operational workflows and business priorities.

• Operational Training & Floor Support + Partner with Operations leadership to identify training needs based on performance trends, productivity gaps, quality errors, safety incident...