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Operations Manager / Supervisor
Northfield, IL
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The Good Plate Hospitality Group

Floor Supervisor

Job Description

Full job description Key Responsibilities - Floor Supervisor 1. Operations & Service Excellence Support daily front-of-house operations during service, ensuring a seamless guest experience. Supervise and assist servers, hosts, and support staff during peak shifts. Maintain floor presence, assisting with guest recovery and service quality. Communicate effectively between the front- and back-of-house teams. Uphold restaurant standards for hospitality, presentation, and cleanliness. 2. Financial Management & Performance Assist in opening and closing duties as directed by the management team. Assist in labor cost management by monitoring length of hourly staff shifts 3. People Leadership & Development Participate in ongoing leadership and service training sessions (pre-shifts, department meetings). Model professionalism, teamwork, and accountability for the entire staff. 4. Private Dining, Catering & Event Expansion Support Private Events Management team by answering/returning event inquiry calls and forwarding relevant information Provide general information to guests inquiring about our private events or catering programs
Pay:
$21.00 - $23.00 per hour Expected hours: 20.0 - 30.0 per week
Benefits:
Employee discount Flexible schedule
Work Location:
In person

Benefits

  • Flexible Work Schedules
  • Dental Insurance
  • Discounts/Reimbursements
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