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Dental Operations Manager Washington Dentistry, PC Washington, IL Job Details Full-time $60,000 - $85,000 a year 9 hours ago Benefits 401(k) Paid time off Employee discount Qualifications Improving operational efficiency Team development Interviewing Management reporting

Leadership Full Job Description Job Title:

Dental Office Operations Manager Location:

Washington Dentistry -

Washington, IL Job Type:

Full-Time Reports to:

CEO About Us:

Washington Dentistry, PC is a growing dental practice dedicated to exceeding patient expectations and providing a 5-star patient experience. We prioritize continuous growth and development for our team members, creating an empowering and supportive work environment.

Job Summary:

The Operations Manager is a key leadership role, serving as the right-hand person to the Visionary/CEO. In this position, you will be responsible for translating the company's vision into actionable, strategic plans and ensuring these are executed flawlessly across all departments. The ideal candidate is a resilient, results-oriented individual with a proven track record of scaling businesses, specifically having experience in taking a business from $4M in revenue and doubling it.

Responsibilities:

1. Own Daily Operations Lead daily huddle and prepare the team for the day Manage the schedule for productivity and flow Anticipate and solve operational issues in real time Ensure the day runs smoothly without doctor intervention 2. Drive Team Accountability Run weekly team meetings and check-ins Track individual and team performance Address performance issues quickly and directly Reinforce culture, expectations, and standards daily 3. Own the Practice Scoreboard Track daily, weekly, and monthly KPIs Monitor production, collections, case acceptance, and schedule utilization Identify trends and bring solutions Keep leadership informed with clear reporting 4. Build and Maintain Systems Document workflows and core processes Implement and maintain SOPs and checklists Ensure systems are consistently followed Improve systems over time to increase efficiency 5. Lead Hiring and Onboarding Coordinate hiring process and interviews Support candidate selection and decision-making Lead onboarding and early training Ensure new hires integrate quickly into the team 6. Oversee Patient Experience Monitor front office flow and patient interactions Address service breakdowns immediately Train team on communication and service standards Ensure a consistent, high-quality patient experience 7. Support Doctor and Practice Growth Execute on key initiatives and priorities Filter and prioritize issues before escalating Protect doctor's time and focus Help remove the doctor as the bottleneck

Qualifications:

Proven experience in an operations, integrator, or leadership role where you were responsible for driving results, not just supporting them Strong ability to lead, coach, and hold a team accountable to clear standards and outcomes Comfortable making decisions and solving problems quickly without constant direction High ownership mindset. You take responsibility for outcomes , not just tasks Able to operate in a fast-paced environment and stay steady under pressure Clear, direct communicator who can navigate conversations with both team members and leadership Strong organizational and execution skills. You follow through and close loops Able to balance big-picture thinking with day-to-day execution Experience in dental or healthcare is a plus, but not required for the right operator

What We Offer:

Base Salary:

$60,000 - $85,000 (based on experience and leadership capacity)

Performance Bonus:

Additional upside tied to practice growth, team performance, and key

KPIs Total Compensation Potential:

$70,000 - $100,000+ for the right operator who drives results What you are stepping into: A growing, high-performing dental practice with strong momentum A leadership team that values ownership, execution, and accountability A role with real influence. You will shape the team, systems, and direction of the business A clear path for growth as the practice continues to expand

Pay:

$60,000.00 - $85,000.00 per year

Benefits:

401(k) Employee discount Paid time off

Work Location:

In person