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Director of Operations Brownsburg, IN 46112 $75,000 - $90,000 a year - Full-time Apply with

Indeed Company Description :

At Assurance Restoration And Remodeling, we are dedicated to restoring properties, rebuilding lives, and providing peace of mind when our customers need it most.

Role Description :

We are seeking an experienced, driven, and results-oriented Director of Operations to lead and oversee the day-to-day operations of our restoration company. This individual will play a critical role in driving company growth, improving operational efficiency, developing team members, and ensuring exceptional customer service throughout every phase of the restoration process. The ideal candidate is a strong leader with experience in restoration, construction, or a related service industry who understands how to manage multiple projects, lead teams, control costs, and deliver quality results in a fast-paced environment.

Responsibilites :

This position requires someone who can balance big-picture strategy with hands-on operational leadership.

• Oversee all daily operations, including water mitigation, fire and smoke restoration, mold remediation, and reconstruction.
• Develop and implement operational processes, procedures, and performance standards.
• Ensure projects are completed on time, within budget, and to company quality standards.
• Manage workflow, staffing, scheduling, and resource allocation.
• Hold department managers and team members accountable for performance and results.
• Identify operational inefficiencies and implement solutions to improve productivity.
• Monitor job costs, labor expenses, material costs, and overall project profitability.
• Review estimates, production costs, change orders, and job margins.
• Manage operational budgets and identify opportunities to reduce unnecessary expenses.
• Ensure accurate and timely project documentation, billing, and job closeouts.
• Provide leadership, coaching, and accountability to project managers, production managers, technicians, and support staff.
• Establish clear expectations and performance goals for all departments.
• Build a positive, team-oriented culture focused on communication, ownership, and results.
• Conduct regular performance reviews and leadership meetings.
• Ensure exceptional customer service from initial loss through project completion.
• Oversee quality control and ensure work meets industry standards and customer expectations.
• Maintain strong relationships with insurance adjusters, property managers, referral partners, and subcontractors.
• Ensure compliance with OSHA regulations, environmental requirements, and applicable industry standards.
• Maintain company safety policies and procedures.
• Oversee equipment maintenance, fleet management, and inventory control.
• Ensure employees follow proper restoration protocols and documentation requirements.
• Work directly with ownership to establish and execute company growth objectives.
• Identify opportunities to increase revenue, improve margins, and expand service offerings.

Qualifications & Experience:

• 5+ years of leadership or management experience, preferably in the restoration, construction, or property services industry.
• Strong understanding of water mitigation, fire restoration, mold remediation, and reconstruction processes.
• Proven ability to lead teams and manage multiple projects simultaneously.
• Experience managing budgets, job costs, and operational profitability.
• Strong knowledge of project management, scheduling, and production workflows.
• Excellent communication, problem-solving, and decision-making skills.
• Ability to develop leaders, establish accountability, and drive results.
• Proficiency with restoration management software and Microsoft Office.
• IICRC certifications are preferred.
• Estimation & Xactimate experience is required.

What We Offer:

Competitive salary based on experience. Paid time off and holidays. Company vehicle/Fuel Card. Company phone/laptop. Opportunities for professional development and advancement. Simple IRA plan with 3% company match.

Pay:

$75,000.00 - $90,000.00 per year

Benefits:

Paid time off Retirement plan

Work Location:

In person