Find & Apply For Operations Manager / Supervisor Jobs in Weston, Massachusetts

The Recovery Support Supervisor oversees the daily operations of Recovery Support Specialists (RSS) across ATS and CSS programs. This role provides direction, coaching, and operational support to staff while ensuring appropriate coverage, consistent implementation of program procedures, and adherence to established safety standards. Working collaboratively with clinical staff and organizational leadership, the supervisor helps coordinate patient support services, contributes to individualized treatment planning, and promotes a structured, safe, and recovery-focused environment. The supervisor also provides direct recovery support when needed to maintain continuity of care and effective team operations.

Key Responsibilities Staff Leadership and Development:

Oversee the onboarding process for newly hired Recovery Support Specialists, ensuring required orientation, training, and employment documentation are completed by designated Shift Leads.

Training and Performance Support:

Reinforce departmental policies, operational procedures, safety protocols, and role expectations through ongoing staff education, coaching, and guidance for RSS team members and Shift Leads.

Workforce Scheduling:

Develop and maintain staff schedules as needed, coordinating assignments and coverage across ATS and CSS to support operational needs.

Daily Staffing Coordination:

Review incoming patient assignments and distribute RSS responsibilities according to program needs, staffing availability, and appropriate coverage requirements.

Shift Lead Oversight:

Provide direction and ongoing support to Shift Leads, helping them manage daily operations, resolve staffing concerns, and carry out supervisory responsibilities effectively.

Coverage Management:

Coordinate responses to unscheduled absences, planned leave, and other staffing gaps while working to maintain required staffing levels across all shifts.

Payroll Administration:

Monitor RSS timekeeping practices, review timecard submissions, and ensure payroll information is submitted accurately and within established deadlines.

Program Activities:

Assist with facilitating daily gratitude, reflection, and wrap-up groups when additional support is required.

Safety and Environment of Care:

Monitor the treatment environment for safety concerns, resource needs, and compliance with applicable procedures. Ensure required safety documentation is completed accurately and promptly.

Committee Participation:

Attend scheduled safety and infection prevention and control meetings, contributing to ongoing improvements in departmental practices.

Care Coordination:

Collaborate with the treatment team to support patient needs, contribute to the development and implementation of treatment plans, and promote continuity of recovery services.

Direct Patient Support:

Provide recovery-oriented assistance to patients when needed to support program operations and maintain consistent service delivery.

Additional Responsibilities:

Perform other duties related to departmental operations and staff supervision as assigned by organizational leadership. Position Expectations The Recovery Support Supervisor is expected to demonstrate sound judgment, effective communication, accountability, and a commitment to patient-centered recovery services. The role requires the ability to coordinate competing priorities, support staff across multiple programs, and maintain professional standards in a dynamic treatment setting. 2nd shift