Find & Apply For Operations Manager / Supervisor Jobs in Cumberland, Maryland

Cumberland Theatre is seeking a friendly, dependable, and highly organized Part-Time Patron Services Manager to oversee box office and front-of-house operations. The ideal candidate enjoys working with the public, has strong communication and organizational skills, and can independently coordinate the many details that contribute to an exceptional theatre experience. Key Responsibilities Box Office & Patron Services Manage daily box office operations, ticket sales, and patron communications. Respond to phone calls, voicemail, emails, and ticketing inquiries. Assist patrons with reservations, seating, accessibility needs, and ticket exchanges. Coordinate group sales and special ticketing arrangements. Ensure scheduled box office shifts are adequately staffed. Front-of-House Operations Schedule and coordinate ushers for performances. Oversee concessions and bar operations, including staffing, preparation, and closing procedures. Ensure the auditorium, restrooms, and patron areas are clean and prepared before performances. Assist patrons and address customer service concerns. Remain on site through the conclusion of assigned performances and completion of closing responsibilities. Starbox & Special Events Coordinate Starbox reservations and communicate with patrons and caterers. Prepare Starbox areas before performances, including food, beverages, and supplies. Ensure Starbox areas are cleaned and reset following performances. Assist with patron services for special events and fundraisers. Administrative & Team Coordination Maintain accurate ticketing, reservation, and patron records. Work collaboratively with the Artistic Director, Finance Manager, staff, and volunteers. Communicate operational concerns and patron feedback to theatre leadership. Qualifications Excellent customer service and interpersonal skills. Strong organizational skills and attention to detail. Dependable, self-motivated, and able to work independently. Strong written and verbal communication skills. Comfortable using computers, email, and point-of-sale systems. Ability to coordinate staff and volunteers effectively. Ability to handle multiple responsibilities in a busy environment. Previous experience in customer service, hospitality, theatre, ticketing, retail, or event management preferred but not required. Schedule This is a part-time, on-site position with a flexible schedule based on the theatre's production calendar. Hours may include daytime box office shifts, evenings, and weekends. Availability during scheduled performances is required. How to Apply Interested candidates should submit a resume to cumberlandtheatre@gmail.com . Cumberland Theatre is looking for someone who takes pride in providing excellent customer service and enjoys being part of a collaborative, creative environment.

Pay:

$15.00 per hour Expected hours: 5.0 - 20.0 per week

Work Location:

In person