Find & Apply For Operations Manager / Supervisor Jobs in Hanover, Maryland

The Role Coordinates executive calendars, meetings, travel, onboarding, contingent workforce administration, time and cost tracking, operational reporting, leadership materials, and process improvements. Supports workforce utilization, budgeting, forecasting, and resource planning while maintaining accurate records and facilitating cross-functional communications. Requires strong Microsoft 365 skills, organization, analytical ability, and experience managing multiple priorities. Summary Generated by Built In As the global leader in high-speed connectivity, Ciena builds the critical infrastructure powering the AI era. We're a technology company shaping the future of networking, guided by innovation, integrity, and collaboration. Through development opportunities, meaningful work, and flexibility, Ciena supports growth and well-being—on and off the job. Connect with a career that matters. How you will make an impact: Coordinate executive calendars, meetings, scheduling priorities, conflict resolution, travel, and logistics. Track partner employee and field technician time reporting to enable operational planning, workforce utilization, customer delivery activities, and financial management. Maintain partner employee and technician cost-tracking records and prepare analyses for budget management, forecasting, and resource planning. Coordinate onboarding activities for employees and contingent workers by monitoring progress, coordinating requirements, and partnering with hiring managers and stakeholders. Administer contingent worker leave tracking and reporting processes, maintaining accurate records and timely communication with management teams. Prepare routine reports, dashboards, metrics, and administrative communications for leadership decision-making and operational reviews. Coordinate Dedicated Workforce Forum meetings, regional all-hands and leadership materials, Outlook distribution lists, and cross-functional process improvements for reporting accuracy, operational efficiency, and administrative workflows.

The must haves:

Education:

Bachelor's degree OR Associate's degree, or equivalent combination of education and relevant work experience.

Experience:

3+ years of experience in administration, executive support, business operations, project coordination, workforce administration, or related functions. Utilization of Microsoft Outlook, Excel, PowerPoint, Teams, and Microsoft 365 applications. Experience supporting leaders through complex calendar management and meeting coordination. Experience maintaining workforce, time, cost, or operational tracking records, with application of analytical and organizational skills. Ability to manage multiple priorities and deadlines in a fast-paced environment. Verbal, written, and interpersonal communication skills.

Nice to haves:

Experience supporting telecommunications, network services, field operations, or engineering organizations. Knowledge of contingent workforce management and onboarding processes. Experience with workforce planning, resource management, or labor tracking activities. Background in budgeting, cost tracking, and operational reporting. Experience building executive-level presentations and business review materials. Experience with SharePoint, Power BI, Power Automate, Smartsheet, or similar reporting and collaboration tools. Project coordination or PMO support experience. Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available. Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require. Read Full Description Skills Required Bachelor's degree, associate's degree, or equivalent combination of education and relevant work experience 3+ years of experience in administration, executive support, business operations, project coordination, workforce administration, or related functions Experience using Microsoft Outlook, Excel, PowerPoint, Teams, and Microsoft 365 applications Experience supporting leaders through complex calendar management and meeting coordination Experience maintaining workforce, time, cost, or operational tracking records Ability to manage multiple priorities and deadlines in a fast-paced environment Verbal, written, and interpersonal communication skills Experience supporting telecommunications, network services, field operations, or engineering organizations Knowledge of contingent workforce management and onboarding processes Experience with workforce planning, resource management, or labor tracking activities Background in budgeting, cost tracking, and operational reporting Experience building executive-level presentations and business review materials Experience with SharePoint, Power BI, Power Automate, Smartsheet, or similar reporting and collaboration tools Project coordination or PMO support experience Ciena Compensation & Benefits Highlights The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ciena and has not been reviewed or approved by Ciena. About This Summary Fair & Transparent Compensation — Pay is often characterized as competitive or above-market in certain roles and regions, with references to market-aligned salary ranges and transparency around pay bands. Healthcare Strength — Health coverage is frequently framed as comprehensive, including medical, dental, and vision, with indications that coverage can extend to dependents and is viewed as a meaningful component of total rewards. Leave & Time Off Breadth — Time-off offerings are described as flexible and generous, including Flex/uncapped PTO in many cases and additional paid time for volunteering. Learn more about Ciena's Compensation & Benefits → Ciena Insights What's It Like to Work at Ciena? Ciena Culture & Values Ciena Career Growth & Development What's the Work-Life Balance Like at Ciena? Ciena Leadership & Management Ciena Company Growth, Stability & Outlook View all jobs at Ciena View Ciena Profile Report Job