Find & Apply For Operations Manager / Supervisor Jobs in Linthicum Heights, Maryland

Operations Supervisor in Linthicum Heights, Maryland at

My City Transportation Save New Salary:

$45000 - $52000

Job Function:

Admin/Clerical/Secretarial My City Transportation Linthicum Heights, Maryland, 21090, United States Posted on November 5, 2026 New job! Apply early to increase your chances of getting hired. Job Description About the Role We are seeking a highly motivated Operations Supervisor to oversee day-to-day paratransit services, working closely with the General Manager to achieve operational excellence. This role ensures the delivery of safe, reliable, and customer-focused service to passengers with disabilities and mobility challenges. The ideal candidate is a strong leader with hands-on operational experience who can balance daily supervision with supporting the GM in strategic planning, compliance, and performance management. Key Responsibilities Operations & Service Oversight Supervise daily paratransit operations, including dispatch, scheduling, route efficiency, and on-time performance. Partner with the GM to align daily operations with organizational goals and performance standards. Respond to service disruptions, incidents, and customer concerns, escalating issues to the GM when necessary. Leadership & Staff Supervision Directly supervise and support drivers, dispatchers, and other operations staff. Collaborate with the GM on staffing plans, training programs, and employee development. Conduct performance evaluations, coaching, and corrective action in alignment with company policies Customer Service & Compliance Ensure compliance with ADA, DOT, and state/local paratransit service regulations. Investigate and resolve customer complaints, reporting trends and solutions to the GM. Promote a culture of safety, respect, and customer service excellence. Safety & Training Enforce company safety policies and standard operating procedures. Work with the GM to develop and implement safety and ADA sensitivity training. Conduct safety audits, ride-alongs, and regular staff meetings. Data, Reporting & Collaboration Track and analyze KPIs (on-time performance, trip denials, complaints, accidents). Provide regular operational reports to the GM with recommendations for improvements. Assist the GM with long-term service planning, cost management, and technology integration. Oversee the daily Schedule and efficient routing. Collaborate with the GM on technology enhancements to improve efficiency and reporting. Qualifications & Skills High school diploma or GED required; associate or bachelor's degree preferred. 3-5 years of progressive experience in paratransit, fixed-route transit, logistics, or fleet management. Previous supervisory experience required; experience working closely with senior leadership preferred. Strong knowledge of ADA paratransit requirements, transit safety standards, and compliance regulations. Proficiency with scheduling/dispatch systems and Microsoft Office (Excel, Word, Outlook). Excellent leadership, problem-solving, and communication skills. Valid Driver's License Why Join Us? Work directly with the GM to shape and improve paratransit operations. Competitive salary and benefits package. Opportunity to advance into higher leadership roles. Make a direct impact by providing essential mobility services to your community. Scan to Apply Just scan this QR code to apply from your phone. Fast Easy Apply on the go Scan to Apply Not ready to apply yet? Enter your email and we'll send you a reminder to come back and apply. Remind Me Later Explore Related Opportunities Administrative Services and Facilities Managers jobs near me in Maryland Jobs near me in Maryland Administrative Services and Facilities Managers jobs Job Location Linthicum Heights, Maryland, 21090, United States Frequently asked questions about this position Similar Jobs In Linthicum Heights, Maryland New Hot Job Order Fulfillment Specialist RightDirection Technology Solutions Laurel, Maryland Hot Job Account Executive, Senior Canon U.S.A., Inc. Arlington, Virginia New Property Management Coordinator Jubilee Housing Washington, District of Columbia New Community Manager AJ Dwoskin & Associates Inc Falls Church, Virginia New Assistant Project Manager

COMPU DYNAMICS LLC

Chantilly, Virginia See Job Details