Find & Apply For Operations Manager / Supervisor Jobs in Thurmont, Maryland

Job Description

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Job Description

Job Description

About the

Role:

The Hourly Manager plays a crucial role in ensuring the smooth operation of our hospitality. This position is responsible for overseeing daily activities, managing staff, and ensuring that guests receive exceptional service. The Hourly Manager will implement operational policies and procedures to enhance efficiency and customer satisfaction. Additionally, this role involves monitoring financial performance and addressing any issues that may arise during shifts. Ultimately, the Hourly Manager is key to creating a welcoming environment that encourages repeat business and positive guest experiences.

Minimum Qualifications:

High school diploma or equivalent.

Strong communication and interpersonal skills.

Preferred Qualifications:

Experience with financial management and budgeting.

Experience in a supervisory role within the hospitality industry.

Knowledge of local tourism attractions and services.

Responsibilities:

Supervise daily operations to ensure high standards of service and guest satisfaction.

Manage and train staff, providing guidance and support to enhance team performance.

Monitor financial transactions and assist in budget management to meet operational goals.

Address guest inquiries and resolve complaints in a timely and professional manner.

Implement and enforce company policies and procedures to maintain a safe and efficient work environment.

Skills:

The required skills for this position include strong leadership abilities, which are essential for managing a diverse team and ensuring that all staff members are motivated and performing at their best. Excellent communication skills are vital for interacting with guests and addressing their needs effectively. Problem-solving skills will be utilized daily to handle any operational challenges or guest complaints that may arise. Additionally, financial acumen is important for monitoring budgets and ensuring that the establishment remains profitable. Preferred skills, such as knowledge of local attractions, will enhance the guest experience by providing valuable recommendations and insights.