Find & Apply For Operations Manager / Supervisor Jobs in Brownstown Charter Township, Michigan

About Kerry Brothers Truck Repair About Us Kerry Brothers Truck Repair is a fast-growing, family-owned company built on integrity, craftsmanship, and hard work. We proudly service fleets across Michigan with unmatched expertise, reliability, and customer care. Our team works on everything from heavy-duty trucks and trailers to reefer units and fabrication, making us a one-stop solution for the trucking industry. Vision Statement To become the most responsive and complete fleet operations platform in the Midwest for fleets under 100 trucks—delivering uptime, efficiency, and peace of mind with one call, one invoice, and one accountable partner. What We Do Heavy Duty Truck & Trailer Repair

• Complete mechanical, electrical, suspension, and brake services. Reefer Repair & Maintenance
• Full service and emergency support for refrigerated units. Tire Services
• Heavy, medium, and light-duty tire repair and replacement. Fabrication & Welding
• Custom trailer and equipment solutions. Parts & Inventory
• A robust parts operation with new, used, and online sales to keep customers moving. Road Service & Towing
• 24/7 dispatch to minimize downtime for our customers. What Sets Us Apart Family-Owned Values
• The personal touch of a family business with the scale and expertise of a professional fleet service provider. Full-Service Capability
• From roadside assistance to complex rebuilds, we do it all under one roof. Expert Team
• Our technicians, service advisors, and parts professionals are trained, certified, and committed to excellence. Customer First
• Communication, fast turnaround, and doing the job right the first time. Growth & Opportunity
• Expanding across Michigan, creating new career paths and leadership opportunities. Our Core Values
• Growth, Integrity, Excellence, Reliability, Family, Loyalty, Fun.

Why Join Us? At Kerry Brothers, you're not just an employee — you're part of a growing family that values your skills, supports your career development, and celebrates success together. We are building the future of truck repair, and we want you to be part of it. Overview Kerry Brothers Truck Repair is growing, and we're looking for an experienced General Manager to lead shop operations, develop our team, and drive strong results while delivering the dependable service our customers count on. If you're a hands-on leader who understands heavy-duty truck repair operations, enjoys developing people, and knows how to balance customer service, productivity, quality, and profitability, we'd love to meet you. Kerry Brothers offers the opportunity to lead a team in a growing, family-oriented company where accountability, communication, and continuous improvement matter. Why Leaders Choose Kerry Brothers We believe strong leaders build strong teams. At Kerry Brothers Truck Repair, we invest in our employees and give our managers the support and responsibility needed to develop people, improve operations, and help the business grow.

• Competitive Pay
• Monthly Performance Bonuses
• 4 Weeks Paid Time Off
• 401(k) Company Match
• Excellent Health Benefits
• Company Support & Resources
• Modern Equipment & Business Systems
• Family-Oriented Culture
• Opportunities for Advancement
• Ability to Make a Direct Impact on Shop Performance Check Us Out!

See what it's like to work at Kerry Brothers Truck Repair and learn more about our team.

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Facebook:

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LinkedIn:

https://www.linkedin.com/company/kerry-brothers-truck-repair/ Position Overview As General Manager, you'll be responsible for the overall performance of a Kerry Brothers Truck Repair location. You'll lead the service, technician, and parts teams; oversee daily workflow; maintain a high standard of customer service and repair quality; and ensure the shop operates safely, efficiently, and profitably. This role requires a leader who can see the big picture while staying engaged in day-to-day operations. What You'll Do

• Lead daily shop operations and provide direction to Service Advisors, Technicians, Parts, and support staff
• Build a positive, accountable, team-first culture and reinforce Kerry Brothers core values
• Monitor workflow, technician productivity, efficiency, labor utilization, work-in-progress, and overall shop performance
• Ensure repair orders move through the shop efficiently from customer intake through completion and delivery
• Work with Service Advisors and technicians to resolve repair, scheduling, communication, and customer concerns
• Maintain high standards for repair quality, documentation, inspections, safety, and customer satisfaction
• Review operational and financial performance, identify opportunities for improvement, and take action to meet company goals
• Manage staffing needs, scheduling, attendance, performance, coaching, training, and employee development
• Partner with leadership and HR on recruiting, onboarding, retention, and career development
• Support parts and inventory processes to help ensure technicians have the correct parts and materials when needed
• Help control operating costs, reduce unnecessary downtime and rework, and protect shop profitability
• Build and maintain strong relationships with fleet customers and help resolve escalated customer concerns
• Ensure company policies, safety procedures, DOT requirements, and applicable shop regulations are followed
• Maintain a clean, organized, professional, and safe facility
• Communicate regularly with company leadership regarding location performance, staffing, customer needs, and operational challenges
• Drive continuous improvement and help implement company processes, systems, and growth initiatives What We're Looking For
• Management or leadership experience in heavy-duty truck repair, fleet maintenance, automotive service, transportation, or a related service industry
• Strong understanding of repair-shop workflow, service operations, technician productivity, and customer service
• Ability to lead, coach, hold employees accountable, and build a strong team culture
• Strong organizational, communication, and problem-solving skills
• Comfortable reviewing performance metrics and using data to make operational decisions
• Ability to manage multiple priorities in a fast-paced repair environment
• Strong customer-service mindset with the ability to professionally handle escalated concerns
• Working knowledge of heavy-duty trucks, diesel repair, preventative maintenance, and DOT-related service operations preferred
• Experience working with shop management software, estimating systems, or repair-order platforms preferred
• Valid driver's license Additional Qualifications
• Previous General Manager, Service Manager, Shop Manager, Fleet Manager, or Fixed Operations leadership experience
• Experience managing both technicians and front-office/service personnel
• Experience with budgeting, P&L responsibility, labor performance, and operational KPIs
• State of Michigan or ASE certifications
• CDL or heavy-duty commercial vehicle experience
• Experience with fleet customers and high-volume commercial repair operations Why Kerry Brothers?

At Kerry Brothers Truck Repair, we're more than a repair shop—we're a team. We believe in investing in our employees, developing leaders, promoting from within, and building a workplace where people take pride in what they do. As General Manager, you'll play a key role in developing your team, serving our customers, and helping your location and the company continue to grow.

Our Core Values:

• Growth
• Excellence
• Reliability
• Loyalty
• Family
• Integrity
• Fun!

If you're a proven leader who wants the opportunity to build a strong team, improve operations, and make a measurable impact, apply today and become part of th