Find & Apply For Operations Manager / Supervisor Jobs in Lapeer, Michigan

Job Summary Join our dynamic hospitality team as a Front Desk Associate working the 3 PM to 11 PM or 11 PM to 7 AM shift. In this vital role, you will be the welcoming face of our property, ensuring seamless guest experiences through exceptional customer service, efficient reservation management, and professional communication. Your energetic and proactive approach will help create a warm, safe, and inviting environment for all guests and visitors. This paid position offers an exciting opportunity to develop your hospitality management skills while delivering top-tier guest relations in a fast-paced setting. Duties Greet guests warmly upon arrival and assist with check-in/check-out procedures using property management systems such as HotelKey or similar platforms Manage reservations accurately, including modifications and cancellations, utilizing hospitality reservation systems Provide exceptional customer service by addressing guest inquiries, resolving issues promptly, and offering local information and amenities Maintain clear communication via phone, demonstrating professional phone etiquette while handling inquiries, bookings, and emergencies Enforce hotel policies and emergency procedures to ensure guest safety and property security at all times Collaborate with housekeeping, maintenance, and security teams to ensure smooth daily operations and guest satisfaction Document all guest interactions, incidents, and shift reports thoroughly to ensure accurate records for night audits and operational continuity Skills Proven experience in front desk operations within hotel or resort environments Strong knowledge of property management systems (PMS), especially HotelKey or similar platforms Exceptional customer service skills with a focus on problem-solving and client communication Familiarity with hotel emergency procedures and night audit processes for seamless overnight operations Excellent phone communication skills coupled with professional phone etiquette Ability to handle high-pressure situations calmly while maintaining a positive attitude in a hospitality setting This role is perfect for energetic individuals passionate about delivering outstanding guest experiences. If you thrive in a lively environment where your hospitality expertise makes a real difference, we want to hear from you!

Pay:

From $14.00 per hour

Work Location:

In person