Find & Apply For Operations Manager / Supervisor Jobs in Novi, Michigan

Administrator - SITECH Operations MacAllister Machinery - 3.7 Novi, MI Job Details Full-time 6 hours ago Qualifications Practicing in a sourcing or procurement role Retail customer service procedures Business Management Sales transaction processing Sales workflow optimization Bachelor's degree in finance Customer order taking Sales order data entry Purchase order management Mid-level Accurate transaction records management Finance Accounting data entry Bachelor's degree Financial records management Continuous improvement Financial record maintenance Vendor relationship management Trimble Invoice data entry Warranty issues management Business operations Bachelor's degree in accounting Benchmarking Equipment inventory management Business Process management Leadership Accounting Full Job Description Description Position Summary This position will be responsible for creating a positive experience by leading all sales coordinating activities as it relates to invoicing, process improvement, and financial tracking for SITECH.

Position Duties/Responsibilities Primary Responsibilities:

Lead all invoice related activities, financial tracking, and start work process improvements. Create a positive customer experience as it relates to invoicing (timely, organized, accurate, and all encompassing across sales, parts, service, rental, etc.) Coordinate internal billing processes such as open/closing work orders, register and claim warranty, trade-in/used equipment, and work closely with internal partners (Michigan Cat, MacAllister Machinery, MacAllister Rental, etc.) Coordinate with external vendors (Trimble, Spectra Precision, SitePro, ChrisNik, etc.) Uncover opportunities to remove burden from our sales team by creating standard work processes across customer invoice templates, common technology configurations, etc. Benchmark and adopt best practices from Cat Dealers and other SITECHs where applicable Physically present at customer storefront to help customers purchase storefront items, drop off or pick up service center repairs, etc. Completes and processes outside purchase orders and orders parts. Is also responsible for completing Proforma invoices and collecting COD invoices. Codes and processes vendor invoices. Opens, processes, and closes work orders. Ensures all applicable charges have been entered. Processes parts sale and return documents. Maintains record keeping for Trimble Trade-In programs. Maintains warranty registrations in "My Trimble Protected". Maintains records tracking "Loaner" and rental inventory Maintains the reputation of the department and division in terms of professionalism, courtesy, appearance, and customer service. Performs other related duties as assigned.

Position Requirements Required:

Bachelor's degree or equivalent year of experience (4 to 5 years)

Preferred:

Bachelor's degree in a business-related field (Finance, Business Management, Accounting, etc.) The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands. MacAllister Machinery Co Inc. is an Equal Opportunity Employer (EEO)