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Operations Manager / Supervisor
Coram, NY
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This position will travel to locations based on business needs. All travel will be compensated based company travel policy. Summary This is a unique opportunity to work outdoors near some of the country's most iconic national parks. As a Task Force Supervisor , you will partner closely with the General Manager (GM) and Assistant General Manager (AGM) to support overall camp operations and deliver exceptional guest experiences. This role is highly dynamic, serving as a flexible operational leader across departments. You will act as a hands-on resource, supporting front desk, housekeeping, maintenance, and food & beverage and stepping in wherever needed to ensure smooth daily operations. The Task Force Supervisor serves as an expert in customer service and operational execution. You will help lead and support teams such as Camp Concierge, Guest Experience Coordinator, Housekeeping, and F&B, while reinforcing standards and driving consistency across the camp. In partnership with the GM and AGM, you will help communicate goals, uphold expectations, and provide on-the-ground leadership support to ensure team success and an elevated guest experience. This is a seasonal, non-exempt position. Responsibilities
Cross-trained across multiple property departments
Think critically and adapt quickly to changing on-property needs
Set clear expectations and communicate professionally with team and guests
Support guest and team member needs with urgency and care
Assist with hiring, onboarding, and observing corrective actions
Delegate tasks and ensure accountability through completion
Operate camp independently when needed with minimal oversight
Identify opportunities to improve efficiency and streamline processes
Support team engagement, recognition, and a positive culture
Monitor NPS/eNPS and support action planning
Maintain awareness of financial performance to inform decisions
Foster collaboration across departments and with corporate partners
Support payroll, time & attendance, and Rooms operations oversight
Ensure SOPs are implemented and maintained
Participate in meetings and deliver high-quality work on time
Respond to guest reviews within established timelines
Other duties as assigned Education
High School Diploma, GED, or equivalent experience Preferred Qualifications
2+ years of hospitality leadership experience overseeing Food & Beverage and Rooms operations.
Valid driver's license
Ability to lead in absence of GM/AGM
Strong customer service, communication, and leadership skills
Organized, adaptable, and able to prioritize multiple tasks
Demonstrates sound judgment and accountability
Proficiency in Microsoft Office and property/POS systems
Ability to work independently and meet deadlines Additional Information
Ability to lift up to 45 lbs and work in an outdoor environment
Capable of standing, walking, bending, and working on uneven terrain
Comfortable working in varying weather conditions
Subject to background and/or motor vehicle check This job description may not include all duties and may be updated at any time. Compensation and Benefits Under Canvas offers a comprehensive benefits package, including:
Health Insurance
401(k) (eligibility based on hours worked)
Discounted stays for team members, friends, and family
Bar N Ranch discounts
Lifestyle and partner brand discounts
Employee Assistance Program Under Canvas is an Equal Employment Opportunity Employer and prohibits discrimination, harassment, and retaliation of any kind.