Find & Apply For Operations Manager / Supervisor Jobs in Delhi, New York

Job Description

A.

Key AccountabilitiesBase Operations & Performance:

Operational Excellence

• Contributing towards the maintenance of defined OTP levels Coaching and counsellingallocated crew.
• Conducting daily crew briefings as defined in performance indicators
• creating a service focusand customer delight with each crew set. Meeting with crew post-flight to enquire about theflight and customer feedback.
• Assisting in the implementation of measures to improve NPS ensuring timely corrective action.

Communicating with crew

• sharing ways to provide outstanding service, grooming excellence,appreciation for acts of service on board, willingness to cooperate during exigencies etc.
• Assisting in managing crew availability as defined in performance indicators.
• Assisting in conducting inquiries on discipline cases as per the defined process.
• Highlighting delays in grounded crew.
• Sharing appreciation and ensuring updating to crew files
• Providing objective and timely inputs as defined in the process of crew promotion, contractrenewal, and probation confirmation.
• Assisting with situational/operational exigencies, over and above day-to-day operations, as andwhen required.

Safety:

• Reiterate safety updates to allocated crew.
• Contribution towards adherence to DGCA regulations, and conformance to audits.
• Escalating violations based on defined SOPs.

Crew Engagement

• Ensuring attendance by allocated crew and ground teams in periodic engagement activities.
• Understanding and addressing day-to-day crew concerns
• including but not limited to hotel,transport, compensation, uniforms etc.
• Monitoring inputs by crew on internal communication platforms, recommending correctiveaction where required.

pg. 2

Rostering:

• Communication of emergency leave requests by crew.

Crew Training:

Assisting in the implementation of planned interventions

Administration:

• Maintaining smooth operations at respective base and adherence to SOPs
• Liaising with inter and intra departmental stakeholders for enhanced effectiveness
• Coordinating with all stakeholders
• internal and external
• on matters related to crew andoperations

People Management & Development:

• Managing and developing crew and ground reporteesProviding objective input based on performance and potential for the growth and development ofreportees.

B. Skills/Qualities RequiredFunctional Competencies Behavioral CompetenciesKnowledge of Inflight Base Operations Excellent Communication skills

• bodylanguage, oral, writtenKnowledge of Cabin Crew operations Empathic; even temperament; respectfuland builds trustC.

Educational RequirementsEducation Mandatory:

Graduate in any discipline

Preferred:

Postgraduate in Management | OpsD. Key Eligibility Criteria

• 10 years of flying experience
• Minimum 3 years in an in-flight people management role, with flying experience ascabin manager or cabin executive.