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Senior Associate - Base Operations
Career Insights for Operations Supervisor (General)
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Based on New York data
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What they do
An Operations Supervisor manages daily operations and activities for a company or organization. Primarily involved in supervising and coordinating the activities of front-line employees such as monitoring work progress, providing training, and ensuring compliance. Has authority over the work of their team members but typically reports to higher-level management.
$84,322 / year median in New York
+8% projected growth
Job Description
Job Description
A.
Key AccountabilitiesBase Operations & Performance:
Operational Excellence
- Contributing towards the maintenance of defined OTP levels Coaching and counsellingallocated crew.
- Conducting daily crew briefings as defined in performance indicators
- creating a service focusand customer delight with each crew set. Meeting with crew post-flight to enquire about theflight and customer feedback.
- Assisting in the implementation of measures to improve NPS ensuring timely corrective action.
Communicating with crew
- sharing ways to provide outstanding service, grooming excellence,appreciation for acts of service on board, willingness to cooperate during exigencies etc.
- Assisting in managing crew availability as defined in performance indicators.
- Assisting in conducting inquiries on discipline cases as per the defined process.
- Highlighting delays in grounded crew.
- Sharing appreciation and ensuring updating to crew files
- Providing objective and timely inputs as defined in the process of crew promotion, contractrenewal, and probation confirmation.
- Assisting with situational/operational exigencies, over and above day-to-day operations, as andwhen required.
Safety:
- Reiterate safety updates to allocated crew.
- Contribution towards adherence to DGCA regulations, and conformance to audits.
- Escalating violations based on defined SOPs.
Crew Engagement
- Ensuring attendance by allocated crew and ground teams in periodic engagement activities.
- Understanding and addressing day-to-day crew concerns
- including but not limited to hotel,transport, compensation, uniforms etc.
- Monitoring inputs by crew on internal communication platforms, recommending correctiveaction where required.
pg. 2
Rostering:
- Communication of emergency leave requests by crew.
Crew Training:
Assisting in the implementation of planned interventions
Administration:
- Maintaining smooth operations at respective base and adherence to SOPs
- Liaising with inter and intra departmental stakeholders for enhanced effectiveness
- Coordinating with all stakeholders
- internal and external
- on matters related to crew andoperations
People Management & Development:
- Managing and developing crew and ground reporteesProviding objective input based on performance and potential for the growth and development ofreportees.
B. Skills/Qualities RequiredFunctional Competencies Behavioral CompetenciesKnowledge of Inflight Base Operations Excellent Communication skills
- bodylanguage, oral, writtenKnowledge of Cabin Crew operations Empathic; even temperament; respectfuland builds trustC.
Educational RequirementsEducation Mandatory:
Graduate in any discipline
Preferred:
Postgraduate in Management | OpsD. Key Eligibility Criteria
- 10 years of flying experience
- Minimum 3 years in an in-flight people management role, with flying experience ascabin manager or cabin executive.