Find & Apply For Operations Manager / Supervisor Jobs in Endicott, New York

Area Manager

• 4.1 Endicott, NY 13760 $62,300 - $66,300 a year - Full-time Apply with Indeed Job Summary At H&R Block, our purpose is to provide help and inspire confidence in our clients and communities everywhere. The Area Experience Leader plays a critical role in delivering a consistent, high-quality client experience across a portfolio of 4-6 retail offices, with primary accountability for ensuring clients feel welcomed, understood, supported, and confident in every interaction. This role sets and reinforces clear expectations for consultative service, client readiness, in-office execution, associate performance, business outcomes, and operational readiness. By balancing visible leadership presence, team coaching, and disciplined execution, the Area Experience Leader ensures each location is fully prepared to serve clients with excellence, drives strong financial results, and develops high-performing teams. What You'll Do As an Area Experience Leader, you are accountable for the end-to-end performance and operations of multiple offices, ensuring the consistent delivery of consultative, client centric experience. You serve as a leader of teams, developing Tax Professionals and Client Service Professionals to anticipate client needs, provide expert guidance, and create a welcoming, confident experience in every office. You reinforce behaviors, standards, and execution expectations that ensure clients feel understood, supported, and valued, and you use independent judgment to align priorities and decisions with both client outcomes and business performance across multiple locations. In addition to business and people leadership, you own office readiness and operational infrastructure, ensuring all offices meet expectations for facilities, staffing, compliance, and operational execution. This role requires balancing strategic oversight with hands-on leadership presence across offices, while serving as a strong, visible coach who develops talent and drives consistent execution. Responsibilities Deliver and Evolve Area Client Experience Lead, Coach and Develop Teams Lead Multi-Unit Performance and Business Outcomes Own Office Operations and Execution Across Locations Physical Office Operations and Readiness Workforce Management, Hiring and Readiness Qualifications 1. Experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance outcomes. 2. Strong client-centric mindset with experience delivering consultative client experience. 3. Strong leadership capability with proven ability to coach, develop, and hold teams accountable. 4. Demonstrated ability to drive business and financial results while managing day-today operations across multiple locations, including labor management. 5. Experience leading through change, including adoption of new processes and ways of working. 6. Ability to exercise independent judgment and prioritize competing demands across multiple locations. 7. Experience managing or partnering in operational areas such as facilities, staffing, or compliance. 8. Strong communication and problem-solving skills, including handling client escalations and complex issues. 9. Ability to interpret data, identify trends, and translate insights into action. 10. Willingness to maintain consistent in-person presence across multiple office locations. Qualifications - Preferred Requirements 1. Experience with seasonal workforce planning, hiring, and readiness execution. 2. Experience partnering cross-functionally including operations, facilities, talent acquisition, and analytics. 3. Experience with office readiness, facilities, coordination, or operational infrastructure across multiple locations.

Pay:

$62,300.00 - $66,300.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person