Find & Apply For Operations Manager / Supervisor Jobs in West Hempstead, New York

Position Overview The Grounds Guys is seeking an experienced, organized, and hands-on Operations Manager to oversee the day-to-day operations of our landscaping business. The Operations Manager will be responsible for coordinating field crews and schedules, managing customer relationships, preparing estimates and quotes, monitoring job performance, overseeing billing and collections, tracking AR/AP, and helping ensure that the business operates efficiently and profitably. The ideal candidate is a strong leader and communicator who can work effectively in both the field and office. This person must be comfortable managing multiple priorities, solving problems, communicating with customers and employees, and taking ownership of the company's daily operations. Key ResponsibilitiesOperations & Field Management Manage the day-to-day operations of all landscaping and maintenance crews. Schedule and coordinate crews, jobs, materials, equipment, and subcontractors. Ensure crews have the information, materials, equipment, and resources needed to complete each job. Monitor job progress, productivity, quality, and profitability. Conduct regular job-site visits to inspect work and address issues. Ensure jobs are completed on time and according to company standards. Track labor, materials, equipment, and job costs. Identify operational inefficiencies and implement solutions. Maintain and improve operating procedures and workflows. Hold employees accountable for productivity, quality, attendance, safety, and company policies. Customer Management Serve as a primary point of contact for customers. Develop and maintain strong, long-term customer relationships. Respond promptly to customer questions, concerns, and service requests. Conduct property walk-throughs and client meetings as needed. Resolve customer complaints and service issues professionally and efficiently. Follow up with customers to ensure satisfaction. Identify opportunities for additional services and communicate those opportunities to customers. Estimates & Quotes Visit properties to evaluate landscaping and maintenance needs. Prepare accurate estimates, quotes, and proposals. Calculate labor, materials, equipment, subcontractor, and other job costs. Price work appropriately to achieve company profitability goals. Follow up on outstanding estimates and proposals. Maintain accurate records of estimates and approved work. Work with ownership on larger or more complex projects. Financial & Administrative Management Monitor accounts receivable (AR) and follow up on outstanding customer balances. Track accounts payable (AP), vendor invoices, and recurring expenses. Ensure completed work is properly documented and invoiced. Review invoices for accuracy before submission. Monitor job costs and compare actual costs against estimates. Track job profitability and identify areas for improvement. Work with bookkeeping/accounting personnel to resolve billing and payment issues. Assist with financial reporting and operational reporting. Maintain accurate customer, vendor, employee, and job records. Team Leadership Lead, motivate, and manage field employees and crews. Communicate daily schedules, priorities, and expectations. Assist with hiring, onboarding, training, and employee development. Provide coaching and performance feedback. Address performance and personnel issues promptly. Promote a professional, positive, and accountable work environment. Ensure employees follow company safety policies and procedures. Qualifications 3+ years of management experience in landscaping, lawn care, construction, property maintenance, facilities, or a related service business preferred. Previous experience managing field employees or crews. Strong customer service and communication skills. Experience preparing estimates, quotes, or proposals. Comfortable working with budgets, job costing, invoices, AR/AP, and basic financial reporting. Strong organizational and time-management skills. Ability to manage multiple jobs, employees, and customer needs simultaneously. Strong problem-solving and decision-making skills. Proficiency with Microsoft Office/Google Workspace and the ability to learn company software and systems. Valid driver's license and reliable transportation. Ability to work both in the office and in the field. Landscaping, irrigation, horticulture, or property maintenance experience is highly desirable. What We're Looking For We are looking for someone who will take ownership of the operation and ensure that the business runs smoothly from day to day. The Operations Manager should be proactive, accountable, organized, and comfortable making decisions. This person should be able to move quickly between managing crews, speaking with customers, preparing estimates, reviewing job costs, solving problems, and handling administrative responsibilities. The successful candidate will be someone who asks: Are our crews where they need to be? Are our jobs being completed correctly and on schedule? Are our customers satisfied? Are we billing everything we should be billing? Are outstanding invoices being collected? Are jobs being completed profitably? Do we have the people, materials, and equipment needed? Where can we improve efficiency and profitability? This is a hands-on management position . The Operations Manager is expected to be actively involved in the field and office and to take responsibility for making sure the company's daily operations run effectively. Key Performance Indicators Success in this role will be measured by: Job completion and scheduling efficiency Crew productivity and accountability Customer satisfaction and retention Quality of completed work Accuracy and profitability of estimates Sales follow-up and conversion Timely and accurate invoicing AR collections and outstanding receivables Job profitability and cost control Employee retention and performance Safety and compliance Overall operational efficiency Compensation & Benefits Compensation will be competitive and commensurate with experience and qualifications.

Benefits may include:

Competitive salary Performance-based bonus/incentive program Paid time off Company vehicle or vehicle allowance, as applicable Health, dental, and vision benefits, as applicable Opportunities for advancement Professional development and training To Apply Please submit a resume outlining your relevant management and industry experience along with a brief description of why you believe you would be a strong fit for the Operations Manager position.

Pay:

$60,000.00 - $100,000.00 per year

Benefits:

Paid time off

Work Location:

In person