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Guest Services Ambassador 2 (GSA 2): The On-Site Operations Specialist!

Your Challenge:

Deliver Flawless Front Desk Service, Anchor Overnight Emergency Coverage, and Live On-Site to Ensure 24/7 Operational Excellence! Ready for a unique and high-responsibility role that combines daily operational duties with mandatory on-site availability? Join Sandpiper Hospitality (SH) , one of the fastest-growing companies in the extended stay market , as our next GSA 2! This position is the critical operational bridge between the daily management team and overnight safety. You'll work four front desk shifts (Monday-Thursday) and provide two On-Call Overnight shifts (Monday and Tuesday nights) . The role requires you to live in the hotel to ensure continuous operational excellence and compliance with the hotel's fraternization policy.

The On-Site Mandate and Shift Structure Housing Requirement:

You are required to live in the hotel and must comply with the fraternization policy.

Primary Schedule:

Typically works four "B" shifts (Front Desk, Monday-Thursday).

On-Call Overnight:

Responsible for on-call overnight shifts , typically Monday and Tuesday nights . Your Essential Operational & Guest Duties As the GSA 2, you are key to executing front desk administration, maintaining service standards, and providing necessary emergency coverage.

Key Responsibilities Include:

Guest Satisfaction & Feedback:

Routinely meet with and solicit comments from guests to maximize satisfaction. Respond to situations as they arise and manage guest conflict calmly.

Front Desk Administration:

Coordinate front desk operations such as check-ins, move-outs, renewals, reservations, property tours, and sales events . Respond to guest service calls efficiently.

Quality & Safety:

Inspect studios and public spaces daily according to the Clean & Safe brand standards. Act according to procedure in the event of an emergency or accident and accurately follow all policies and procedures .

Sales & Revenue:

Execute the lead management process and review Studio Inventory daily to maximize studio revenue . Maintain effective sales of ancillary offerings to accommodate guests' needs.

Team Support and Additional Duties Personnel Development:

Assist with the training of all team members as necessary. Demonstrate to the team how to effectively follow the "Say Yes to a Simple Request" program.

Property Support:

Perform Laundry Duties (sorting, washing, drying, and folding linens/terry, cleaning facilities). Cross-train on the duties of all non-management staff members to provide essential backup as needed.

On-Call Overnight Specifics Emergency Response:

Will respond only to emergencies and calls forwarded from the Overnight Headquarters for resolution.

Availability:

Must stay within 30 minutes of the hotel to be able to provide necessary guest response.

Communication:

Will carry the hotel's cell phone when on overnight on-call shifts, responding appropriately when calls are forwarded for resolution.

Work Tracking:

Will clock in and out when fulfilling any and all duties of the overnight shift. Ready to step into this critical on-site role that demands reliability, service excellence, and dedication to safety?