Find & Apply For Operations Manager / Supervisor Jobs in Durant, Oklahoma

Join Our Team! We have a great team of friendly, talented and inspiring people at First United. As a learning organization, we take pride in offering exciting opportunities for employees to grow and follow their passions. That's one of the many reasons First United has been voted as one of the top places to work in Oklahoma since 2009! Browse this page to find out more about the First United culture and the many benefits of working here. Then, use our "Get Started" section to take your first step to being a part of First United. The Position Job TitleDeposit Operations Account Servicing Manager Job Description Summary At First United, our purpose is to inspire and empower others to Spend Life Wisely. We are committed to creating a culture that develops our people, strengthens our communities, and delivers exceptional customer experiences through operational excellence and servant leadership. The Deposit Operations Account Servicing Manager plays a critical role in supporting that purpose by leading the people, processes, and operational execution that support First United's deposit servicing functions. This role helps bring the Deposit & Treasury Management Operations vision to life by developing high-performing teams, strengthening operational capabilities, and fostering a culture of continuous improvement that enables us to SERVE customers seamlessly, the first time, every time. Position Summary The Deposit Operations Account Servicing Manager serves as the accountable leader for the execution, performance, and continuous improvement of First United's deposit operations servicing functions. This leader is responsible for ensuring operational excellence across account servicing, teller support, item processing, exception management, and specialized deposit servicing activities. Aligned with the vision of Deposit & Treasury Management Operations, this position develops high-performing leaders and teams, strengthens operational capabilities, ensures sound risk management practices, and creates an environment where employees can serve customers seamlessly, the first time, every time. This role balances people leadership, service delivery, regulatory compliance, and process improvement to deliver consistent, scalable, and customer-focused outcomes. Functional Oversight The Deposit Operations Account Servicing Manager provides leadership and oversight for: Account Support & Maintenance New Account Review & Support Exception Item Processing (EIP) Item Processing (IP) Regulation CC Research & Administration Deposit Account Research & Resolution Specialty Deposit Servicing Functions Deposit Account Servicing Administration Functions Garnishments, Levies, Subpoenas, and Legal Processing Coordination Operational readiness and servicing support for deposit-related products and services Primary Responsibilities Operational Leadership Lead the day-to-day execution of deposit servicing functions, ensuring timely, accurate, compliant, and customer-focused service delivery. Establish and maintain performance expectations, operational standards, service level objectives, and quality measures across all areas of responsibility. Drive consistency, efficiency, and accountability throughout the deposit servicing organization. Ensure adequate staffing, capacity planning, workload balancing, and workforce readiness to meet customer and business needs. Support operational readiness for new products, services, regulatory requirements, and process changes impacting deposit operations. People Leadership & Development Lead, coach, and develop managers, supervisors, and operational teams. Build a culture of accountability, engagement, collaboration, and continuous learning. Develop subject matter expertise and leadership capabilities throughout the organization. Establish succession plans and talent development strategies to strengthen organizational resiliency and future leadership pipelines. Foster an environment where employees feel valued, supported, and empowered to grow professionally. Risk Management & Governance Ensure compliance with applicable laws, regulations, policies, and operational standards. Maintain a strong control environment that supports responsible growth and operational excellence. Partner closely with Compliance, Risk Management, Fraud, Retail, Treasury Management, and Audit teams to identify, mitigate, and resolve operational risks. Lead responses to audits, examinations, reviews, and corrective action plans impacting areas of responsibility. Promote a culture of operational discipline, ownership, and risk awareness. Operational Excellence Identify and implement opportunities to improve operational processes, customer outcomes, and employee efficiency. Champion continuous improvement efforts that reduce friction, improve quality, and increase scalability. Utilize scorecards, metrics, and performance trends to make informed decisions and drive measurable results. Partner with Technology and business stakeholders to support automation, system enhancements, and process modernization efforts. Continuously evaluate operating practices to ensure alignment with organizational goals and customer expectations. Partnership & Collaboration Build strong partnerships across Retail Banking, Treasury Management, Payments, Risk, Compliance, Technology, Product, and other enterprise teams. Serve as a trusted operational leader and subject matter expert for deposit servicing functions. Support enterprise initiatives by providing operational leadership, implementation support, and organizational readiness planning. Leadership Traits Develops people and future leaders. Creates clarity, accountability, and strong team execution. Leads with humility, integrity, and servant leadership. Makes thoughtful, risk-conscious decisions. Builds trust and strong cross-functional partnerships. Drives operational excellence through discipline, consistency, and continuous improvement. Navigates change with confidence, resilience, and optimism. Success in This Role Success is measured not only by operational results, but by the strength of the team. This leader develops exceptional people, strengthens operational capabilities, creates scalable and sustainable processes, maintains a strong control environment, and consistently delivers reliable service to customers and employees. This individual leaves the organization stronger than they found it by fostering a culture of excellence, developing future leaders, improving operational performance, and advancing First United's mission to inspire and empower others to Spend Life Wisely. Qualifications Bachelor's degree in Business, Finance, Operations, or a related field (or equivalent experience). Minimum of 7 years of banking, deposit operations, account servicing, or related operational experience required. Experience with tax reporting, unclaimed property, deposit account administration, legal processing coordination, specialty account research, or related functions preferred. Demonstrated ability to interpret procedures, research complex issues, and serve as a subject matter expert. Experience supporting audits, examinations, regulatory requirements, or operational risk management activities preferred. Strong organizational, analytical, and communication skills. Ability to manage multiple priorities while maintaining a high degree of accuracy and attention to detail.

NOTE:

This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned by supervisor to meet the ongoing needs of the organization.

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Durant-Corporate If any applicant is unable to complete an application or respond to a job opening because of a disability, please email us at HR@firstunitedbank.com for assistance. First United is an Equal Opportunity Employer. To the extent required by Federal or State law, First United does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, or any other characteristic protected by law. First United Bank is a family-friendly organization with strong ties to the communities we serve. We practice honesty, integrity, and exceptional customer service as we strive to be the best place, to bank, work and invest. We are committed to providing excellent career opportunities and a wide array of benefits for our staff. And, in recognition of First United's commitment to being a premier employer, we've been honored by OKCBiz Magazine as a "Best Places to Work" organization. As one of only 30 organizations and companies to receive this prestigious designation, we're very proud of our accomplishment! The key to First United's success is, and always will be, our exceptional people. Our employees share a desire to provide the best possible service to our customers and they work creatively, set high standards for themselves, and stick to them. Please take time to browse our open positions and if you find something that matches your interest and qualifications, you can apply right here online. We look forward to meeting you and wish you the best in your career!.