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Director of Operations

ELITE CARE AND STAFFING LLC

Glenolden, PA Job Details Full-time $67,000 - $80,700 a year 17 hours ago Benefits Health insurance Dental insurance Vision insurance Professional development assistance Referral program Qualifications Google Workspace Customer communication Staff supervision Confidential information handling Team leadership Spreadsheets Coaching Staff scheduling Team scheduling Administrative experience Team development Bachelor's degree Organizational skills Business Administration Productivity software Office management Clinical staff scheduling Staffing management Staff development

Full Job Description Position:

Director of Operations Employment Type:

Full-Time Department:

Operations /

Administration Reports To:

President Salary:

Competitive, based on experience

POSITION SUMMARY

Elite Care and Staffing is seeking an experienced and highly organized Director of Operations to oversee the day-to-day operations of the organization and ensure that our administrative, staffing, client service, and operational processes run efficiently and effectively. The Director of Operations will work closely with the Administrator and management team to ensure operational goals are met, staff are properly supported, client needs are addressed, and company policies and procedures are consistently followed.

KEY RESPONSIBILITIES

Oversee daily administrative and operational activities. Supervise and coordinate office, staffing, and support personnel. Monitor caregiver staffing, schedules, call-offs, coverage, and open shifts. Ensure timely response to client, caregiver, and staff concerns. Monitor new client intake, onboarding, and service coordination. Track staffing needs, client opportunities, and operational priorities. Ensure required documentation, reports, and records are completed accurately and on time. Monitor operational compliance with company policies and applicable requirements. Identify operational problems and implement practical solutions. Develop and monitor procedures to improve efficiency and accountability. Review weekly reports, action items, and outstanding tasks. Coordinate with management regarding staffing, client services, payroll, and operational concerns. Monitor performance and productivity of assigned staff. Participate in staff meetings, training, audits, and quality improvement activities. Assist with regulatory reviews, corrective action plans, and compliance activities. Maintain professional communication with clients, families, caregivers, referral sources, and business partners. Prepare operational updates and recommendations for the Administrator/President. Perform other duties as assigned by management.

REQUIRED QUALIFICATIONS

Bachelor's degree in Business Administration, Healthcare Administration, Management, or a related field preferred. 3-5 years of experience in operations, healthcare administration, home care, staffing, or a related field preferred. Previous supervisory or management experience required. Strong organizational and problem-solving skills. Excellent written and verbal communication skills. Ability to manage multiple priorities and meet deadlines. Strong knowledge of office operations, staffing, scheduling, and documentation. Ability to lead, coach, and hold staff accountable. Proficiency with Microsoft Office, Google Workspace, spreadsheets, and other business systems. Ability to maintain confidentiality and handle sensitive information professionally.

IDEAL CANDIDATE

The ideal candidate is a strong, hands-on operations leader who is organized, dependable, proactive, and comfortable managing people and multiple priorities. The successful candidate should be able to identify issues before they become problems, follow through on outstanding tasks, hold team members accountable, and provide management with clear and timely updates. Experience in home care, home health, healthcare staffing, or a similar service-based organization is highly preferred.

KEY PERFORMANCE EXPECTATIONS

The Director of Operations will be expected to: Maintain efficient daily operations. Ensure staffing needs are addressed promptly. Maintain accurate and up-to-date operational records. Ensure action items are followed through to completion. Improve communication and accountability across the team. Monitor productivity and operational performance. Identify and address operational gaps. Provide consistent weekly updates to management. Support the organization's growth and service goals.

Pay:

$67,000.00 - $80,700.00 per year

Benefits:

Dental insurance Health insurance Professional development assistance Referral program Vision insurance

Work Location:

In person