Find & Apply For Operations Manager / Supervisor Jobs in Loyalhanna, Pennsylvania

About Special Lite Products Special Lite Products is a manufacturer of high-quality residential mailboxes, decorative signage, outdoor lighting, and site amenities. We are committed to exceptional craftsmanship, responsive customer service, and dependable support for our customers and business partners. Position Summary The Office Operations and Accounting Coordinator provides experienced administrative, accounting, order-entry, and customer-service support to the Office Manager and other departments. This position accurately processes routine financial and customer transactions, maintains complete business records, responds to customer inquiries, and coordinates order information with sales, production, and shipping. The successful candidate will be dependable, detail-oriented, comfortable working independently, and able to manage multiple priorities while protecting confidential company and customer information. Key ResponsibilitiesAccounting and Financial Support

• Process day-to-day accounts receivable and accounts payable transactions in accordance with established procedures and approval requirements.
• Prepare and issue customer invoices, apply customer payments, and maintain accurate supporting documentation.
• Research and resolve routine billing discrepancies, escalating pricing exceptions, credits, write-offs, payment-term changes, and other approvals to the Office Manager as appropriate.
• Enter vendor invoices and support invoice matching, payment preparation, and vendor record maintenance.
• Process bank deposits, account reconciliations, aging receivable follow-up, and general bookkeeping activities.
• Compile information for financial reports and provide documentation requested by the Office Manager or other appropriate parties.
• Maintain appropriate confidentiality and internal controls when handling payments, banking information, vendor changes, and financial records. Order Entry and Data Management
• Enter customer orders, product specifications, pricing, billing details, and shipping instructions into the company ERP or order-management system.
• Review purchase orders, order documentation, and source information for completeness and accuracy before processing.
• Identify and resolve missing, conflicting, or incorrect information by coordinating with customers and internal departments.
• Maintain accurate customer profiles, account records, and related databases.
• Process approved order changes, cancellations, returns, and corrections with complete documentation.
• Perform routine audits of order and transaction data and promptly correct or escalate discrepancies. Customer Service and Cross-Department Coordination
• Respond professionally to customer inquiries by phone and email regarding orders, shipment status, pricing, invoices, and product information.
• Provide timely follow-up, document customer interactions as appropriate, and route technical or non-routine questions to the correct resource.
• Coordinate with sales, production, and shipping to support accurate and timely order fulfillment.
• Communicate order changes, customer requirements, and delivery concerns clearly to affected departments.
• Help resolve routine service issues while following company policies and established approval limits. Office Manager Support and Administration
• Provide direct administrative and operational support to the Office Manager on daily priorities and special projects.
• Serve as a designated secondary point of contact for routine office operations when the Office Manager is unavailable.
• Maintain organized digital and physical filing systems for business, customer, and financial records.
• Document recurring procedures and recommend practical improvements that increase accuracy, responsiveness, or efficiency.
• Support cross-training and continuity of essential office processes. Decision Authority and Escalation The position independently handles routine transactions and customer requests that fall within documented company procedures. The following matters must be referred to the Office Manager or other authorized leader unless written approval limits state otherwise:
• Vendor setup, vendor banking changes, or changes to payment instructions.
• Customer credits, refunds, write-offs, pricing exceptions, or changes to payment terms.
• General-ledger adjustments or non-routine reconciliation items.
• Commitments outside established company policy or matters involving significant financial, legal, or customer risk. Required Qualifications
• High school diploma or equivalent.
• Three or more years of progressively responsible office administration experience, including hands-on accounts payable, accounts receivable, bookkeeping, order entry, or comparable financial transaction processing.
• Proficiency with Microsoft Excel, Outlook, and Word, plus the ability to learn company-specific systems.
• Strong accuracy, organization, problem-solving, and time-management skills.
• Professional written and verbal communication skills.
• Ability to work independently, exercise sound judgment, manage competing priorities, and follow through on commitments.
• Ability to handle confidential financial, business, employee, and customer information appropriately. Preferred Qualifications
• Associate degree in accounting, business administration, or a related field.
• Experience with accounting software, ERP systems, or order-management platforms.
• Experience in a manufacturing, distribution, or made-to-order product environment.
• Experience reviewing customer purchase orders and entering detailed product, pricing, billing, and shipping information.
• Experience coordinating with sales, production, shipping, and outside accounting resources. Success in the First 90 Days
• Demonstrate accurate entry of customer, order, payment, and shipping information.
• Independently process routine orders and accounting transactions according to company procedures.
• Respond to customer inquiries professionally and escalate exceptions appropriately.
• Maintain organized and complete financial and administrative documentation.
• Develop effective working relationships with the Office Manager and the sales, production, and shipping teams.
• Identify recurring data, billing, or workflow issues and recommend practical improvements. Ongoing Performance Indicators
• Accuracy and completeness of orders, invoices, payments, and other transactions.
• Timeliness of invoice, payment, and order processing.
• Quality and completeness of supporting documentation.
• Responsiveness and professionalism in customer communications.
• Timely resolution or escalation of billing, order, and data discrepancies.
• Accuracy of filing, record maintenance, and customer account information.
• Adherence to approval requirements, confidentiality standards, and internal controls.
• Effective communication, coordination, and follow-through across departments.

Compensation and Benefits Compensation:

$44,720 to $52,000 annually, based on relevant experience, qualifications, and demonstrated capabilities.

Benefits:

A full-time benefits package is available after 90 days and includes health, dental and vision, paid time off, paid holidays, and an IRA with a company match of up to 3%, subject to applicable plan terms. Additional Information This job description summarizes the primary responsibilities and qualifications of the position. It is not intended to contain a comprehensive listing of every duty or responsibility. Responsibilities may change based on business needs. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the position. Special Lite Products is an equal opportunity employer and considers qualified applicants without regard to legally protected characteristics.

Pay:

$21.50 - $25.00 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Health insurance Paid time off Retirement plan Vision insurance

Work Location:

In person