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Digital Empowerment Program Coordinator

Full Time

Dillingham, Bristol Bay Region

Posted 3 days ago

24.15 USD / Hour Bristol Bay Native Association

POSITION TITLE

Digital Empowerment Program Coordinator

DEPARTMENT

PLANNING

DEVELOPMENT OBJECTIVE

The Digital Empowerment Program Coordinator will support the day-today

operation, quality assurance, and continuous improvement of the digital library

sites within the Bristol Bay region. The Coordinator will assist with equipment

updates, network, and platform maintenance while gaining exposure to digital

strategy, product management, analytics, and user experience. Responsible for

coordinating project activities, maintaining project documentation, tracking action

items, and facilitating communication among project teams and stakeholders.

QUALIFICATIONS

Required:

High School Diploma/GED with 2 years' work experience in a

desktop/mobile support, technical training, or helpdesk related role. Previous experience in

hosting trainings in a virtual or in-person setting.

Preferred:

Undergraduate degree or

professional certification in an Information Technology related field.

Substitutions:

BBNA

may consider any equivalent combination of education, experience, and cultural

knowledge. BBNA also reserves the right to waive non-essential requirements in order to

select the candidate who best fits the needs of the organization.

SKILLS & ABILITIES

- Highly developed customer service skills, paired with the ability to

convey training concepts in an easily understandable manner. Familiarity with mobile

devices and fixed workstation maintenance and equipment. Perform primary duties with

minimal supervision or oversight. Desire for learning and the ability to teach others. Excellent

communication, organizational, and documentation skills. Ability to pursue project goals

and meet deadlines while working individually or as a team. Familiarity with Bristol Bay area,

people, cultures, and the unique challenges of service delivery in remote Alaska.

TECHNICAL PROFICIENCY

- Advanced troubleshooting skills with network development

platforms and desktop workstations, including Windows, Apple, and Android desired.

Advanced knowledge of Windows platforms, iOS, MacOS and Android platforms, TCP/IP

networking technologies, Microsoft Office 365 applications including Teams, Microsoft

Endpoint Manager, Google Workspace or Atlassian software is highly valued. Skills in basic

computer troubleshooting.

OTHER REQUIREMENTS

- Alaska Driver's License and insurable under BBNA insurance.

JOB RESULTS

Achieves Program functions by

• Providing technical training and support to digital library staff within communities
  within region.
• Working closely with the Economic Development Program Manager
  and BBNA IT Dept. to identify training needs, diagnose technical issues, perform
  troubleshooting, and make recommendations on new technologies.
• Providing technical training and support to clients with Windows-based computer usage,
  Apple/Android mobile device usage and troubleshooting, with guidance from the
  Economic Development Program Manager or Planning Development Department
  Director and IT Department staff.
• Updating and maintaining portable Windowsbased
  laptops with various virtual meeting platforms, which will be utilized to host
  training events.
• Setting up, configuring, and supporting off-site workstations,
  distributed to digital library staff and clients for training, education, and employment
  search use. Keep Management Informed by
  
• Maintaining program records and submitting required reports.
  
• Participating in scheduled department team meetings.
  Meet requirements for travel in and out of region by
  
• Scheduling well planned trips if necessary to provide services, participate in training,
  and workshops.
  
• Coordinate with community and Tribal councils of travel plans and training events in
  the communities we serve. Training may be conducted virtually through Microsoft
  Teams or in-person. Monitors and improves program and service quality by
  
• Contributing ideas and information learned from feedback and work experiences.
  Protect program integrity and client privacy by
• Agreeing to BBNA's policy on confidentiality, keeping confidential information gained
  through employment secure, during and after this employment.
• Exhibiting a high degree of ethical behavior, as this position regularly interacts with
  sensitive client data. Contributes to overall team effort by
• Welcoming new and different work requirements; exploring new opportunities to add
  value to the organization; helping others accomplish related job results as and where
  needed.

REPORTS TO

Economic Development Program Manager

DUTY STATION

DILLINGHAM, Bristol Bay Region

STARTING WAGE

$24.15/hr ($47,092.50/yr)

GRADE RANGE

12